Interested in a unique customer service opportunity with a fortune 500 brand? We are currently hiring customer service agents to work in the call center for Coach! Become part of the Coach brand and utilize your customer service experience to help customers connect with Coach merchandise. Our customer service roles are all temp to hire positions and the next customer service training class begins October 14th, with a second class to begin November 6th. Don't miss this awesome opportunity to start a new customer service journey with Spherion in partnership with Coach.
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Perks and benefits working at Coach thru Spherion:
Quarterly performance incentives
Customer service reps can be 100% remote after 3 weeks of training
Choose from a variety of schedules, and find one that meets your needs
Competitive wages, with performance based raises
Promotional opportunities: Training Team, Workforce Management, Seasonal Team Lead, and more
Product Discounts: Up to 65% Coach products
Responsibilities:
- Respond to customer inquiries with inbound calls, chats, and emails simultaneously thru multiple online systems
- Provide unique solutions to make all Coach customer questions and issues a positive experience for the customer
- Handle order processing and follow up
- Use your coach brand knowledge to provide additional product opportunities to customers thru effective cross selling techniques and are just the right compliments to their original order
-- Mitigate customer issues and represent the professional Coach brand
Working hours: 8:00 AM - 10:00 PM
Skills:
--Prior experience supporting another luxury brand in a retail or call center environment
--Experiencing cross selling products
--Passion for the coach brand and prior product knowledge
--Experience working with customers to match their needs with products
--Willingness for continual learning and growth within Coach
Education:
High School
Experience:
1-4 years
Qualifications:
- At least 6 months prior Customer service experience in a retail or call center environment.
- Professional oral and written communication skills and attention to detail
- Intermediate proficiency with MS office and windows
- Ability to multitask effectively and make effective decisions in a fast paced environment
- Flexibility to work OT to support Coach peak periods
- Remote workers MUST have a dedicated workspace free of distractions
Please call us today if this sounds like a good fit!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).