We are currently recruiting for a professional and reliable dispatcher to act as our company's first point of contact for emergency and non-emergency calls for a heating and cooling company. In this position, you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing field units.
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To excel in this position, all candidates should be able to multi-task in stressful conditions with little supervision. In addition to being an excellent communicator, the ideal candidate will also demonstrate superb organizational and interpersonal skills.
Responsibilities:
Answer emergency and non-emergency calls and document important information.
Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
Operate and manage a multi-line telephone console system.
Respond to queries related to products and deliveries.
Use the radio, phone or computer to direct crews and other field units to the appropriate sites.
Prioritize and organize calls according to urgency.
Supervise the route and status of field units to prioritize their daily schedule.
Maintain and update call logs, call records and other important documentation.
Working hours: 8:00 AM - 5:00 PM
Skills:
NA
Education:
No Degree Required
Experience:
0-1 years
Qualifications:
High school diploma or equivalent qualification is required.
A minimum of 2 years experience in a similar role.
Strong knowledge of emergency processes and procedures.
Excellent communication and interpersonal skills.
Proficient in MS Office with proven experience in data entry.
Ability to work well under pressure.
Call us today!!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Spherion's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Spherion representative for more information.