This role will focus on providing our customers with consistently exceptional experiences for phone and email channels while meeting core performance expectations and quality metrics. This role is mainly handling inbound calls and has the opportunity to make uncapped commission on sales made over the phone.? SERVICE:o Answers inbound customer calls and emails related to placing an order, order status, product information, or pricing information.o Use approved greeting and closure, completes the call to the customer?s satisfaction and uses warranty guidelines appropriately. Assist the customer in understanding our policies and products.o Always puts the customer first? METRICS:o Meets individual metric standards such as: monthly sales goals, conversion rates, available/ready phone time, in bound talk time, number of abandons and logouts, and work time-away.o Meets standards established for any new system enhancements used on the job, such as chat or skype functions.? ACCURACY:o Support the clerical functions needed for processing an accurate order or customer request into our business system. Must complete data entry with minimal to no errors.o Determine customer requirements and expectations to effectively recommend specific products and solutions and proactively close sales.? PROBLEM SOLVING:o Comes to solutions independently yet asks for help and direction when faced with unusual or complex situations.o Resolve level 1 technical issues over the phonePreferred Skills:? Experience with Oracle or another CRM preferred.? 2 years of inside or outside sales managing a prospect database is a plus.? Proficient in order processing, customer service and telephone skills.? Ability to process transactions with minimal to no errors.? Demonstrates effective conflict resolution and problem-solving skills.? Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.? Excellent written and oral communication skills. Uses proper grammar and spelling.? Ability to deliver on monthly sales targets.