This is a great opportunity to work with a passionate and dedicated Customer Care team that believes in creating an exceptional experience for every customer at every contact. We love our products and know the positive impact that they make in the daily lives of our customers. There is a powerful positivity that flows through our veins and we appreciate and value what each person brings to the team and the organization. Customer Care interacts with most other departments on a regular basis and as a growing team itself, we are one of many positions that can be a launch pad to career development and networking opportunities.
...
Responsibilities:
Answers customer calls related to order status and product or pricing information.
Meets metric standards such as: monthly sales goals, conversion rates, available phone time, in bound talk time, number of abandons and logouts, and work time-away. Meets standards established for any new system enhancements used on the job, such as chat or skype functions.
Support the clerical functions needed for processing an accurate order or customer request into our business system. Must complete data entry with minimal to no errors.
Determine customer requirements and expectations in order to recommend specific products and solutions and proactively close sales over the phone.
Problem solves independently, yet asks for help and direction when faced with unusual or complex situations.
Maintains a professional, positive, and pro-active approach and consistently projects the demeanor of a team member who contributes to solutions. Maintains efficiency and courtesy throughout the work day.
Meets customer service script parameters: uses approved greeting and closure, completes the call to the customer?s satisfaction and uses warranty guidelines appropriately. Assists the customer in understanding our policies and products. Always puts the customer first.
Complete special projects and other business tasks as assigned by supervisor.
Working hours: 8:00 AM - 4:30 PM
Skills:
Experience with Oracle or another CRM preferred.
3+ years call center experience.
2 years of inside or outside sales managing a prospect database is a plus.
Attention to detail and ability to prioritize
Proficient in order processing, customer service and telephone skills.
Ability to process orders with minimal to no errors.
Education:
High School
Experience:
1-4 years
Qualifications:
Demonstrates conflict resolution and problem solving skills.
Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.
Excellent written and oral communication skills. Uses proper grammar and spelling.
Able to sit/stand and talk on a cordless headset for extended periods.
2-3 years in a customer service role.
High school diploma or equivalent.
Preferably 3 years of call center, customer service experience with high level problem solving skills. High school diploma.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Spherion's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Spherion representative for more information.