Spherion is currently accepting resumes for this position. This position will begin as a Work From Home until further notice. This role requires listening to the customer's concerns and showing empathy while resolving their issue. The position will require individuals to keep a certain level of productivity.
Responsibilities:
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Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss. You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
Working hours: 1:00 AM - 1:00 AM
Skills:
Ideal candidates should have :
-Attention to detail
-Love talking to people and ability to WOW customers on every call
-Excellent verbal, written, and listening skills
-Relentless drive to own the customers problem and resolve it
-Ability to adapt well to change
-Ability to work well in a fast paced work environment
-Ability to think outside of the box to resolve problems
-Ability to multi-task using technology, including call handling, loan level review and call documentation
Education:
High School
Experience:
1-4 years
Qualifications:
A few qualifications that are a must include having a high school diploma or GED, and 1 year work experience required. College degree is always a plus.
Please submit your resumes to andreashoemaker@spherion.com with the subject line Customer Care Specialist Resume
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).