Spherion Staffing Fort Myers is hiring a Customer Experience Representative for a water pump manufacturer in Punta Gorda, FL. They are looking for a candidate with great customer service skills to help represent the company by resolving any issues and completing sales orders. This position is temporary but has the possibility to become permanent based on business needs.
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Responsibilities:
-Manages end-to-end customer order processing from purchase order receipt to product shipment
-Handles inbound phone calls, chats and customer support email requests
-Professionally resolves internal and external customer issues promptly and thoroughly
-Provides answers to general technical product questions
-Supports the sales team with pricing and general product assistance
-Expedites shipments when necessary
-Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of the customer and the company.
-Backup to International customer care team
-Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service team as a whole.
Working hours: 8:00 PM - 5:00 PM
Skills:
Must be multitask oriented, be able to handle high work volumes in a fast paced environment.
Pleasant, patient and friendly attitude
Creative problem solver
Team collaboration and dependability
Excellent verbal and written communication skills combined with strong attention to detail
Education:
High School
Experience:
1-4 years
Qualifications:
-High School diploma
-1-3 years minimum of customer service experience on phones
There are several ways to apply!
-Apply in person Monday-Friday between the hours of 9:00am-11:30am or call our office to schedule an appointment at 239-939-9999
-Address: 12500 World Plaza Ln bldg 40 suite 1, Fort Myers, FL 33907
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Spherion's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Spherion representative for more information.