Provides customer service to utility customers in person and over the telephone. Opens and closes customer accounts; coordinates account transfers; updates and maintains customer account information. Responds to various types of customer inquiries and complaints; assists in researching and resolving billing inquiries, metering issues, and/or other account matters. Receives and processes customer requests; creates service/maintenance orders; schedules service connection/reconnection/shut-off, field tests, and/or maintenance to metering equipment. Dispatches field personnel; communicates and provides account information to work crews. Accepts and processes customer telephone payments including electronic check and debit/credit card payments; opens and processes mail and/or night drop box payments. Performs cashiering duties; collects and posts customer payments received at the front counter and/or drive-thru area; processes hotel/motel payments, water tap fees, and/or donations. Balances and maintains assigned cash drawer; documents and maintains daily log of customer calls and payments received. Archives payment coupons, checks, and other documents in the departmental computer system. Prepares and mails out receipts, letters of credit, or other correspondence to utility customers. Assists with collection activities; places courtesy calls to past-due accounts; updates collections and recheck lists; tracks account payment arrangements. Conducts a variety of general clerical duties; answers incoming calls; returns voice mail calls; performs data entry; copies and files various types of documents. Assists in ordering office supplies as assigned; monitors and maintains supply inventories.? Performs other related duties as assigned or required.