customer service representative / dispatcher.

Positions provide customer services via telephone to clients regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs, including but not limited to Medicaid, Supplemental Nutrition Assistance Program or SNAP (formerly food stamps), and Children's Health Insurance Program (CHIP).Responsibilities:- Practices active listening in order to take each caller???s concerns seriously, fully understands the issue and then provides appropriate resolution or appropriate direction for next steps. - Provides callers with an unbiased presentation of programs to assist customers with application and eligibility requirements and program questions, transferring callers to other Call Center units as needed. - Answers customer questions including but not limited to items regarding available providers and enrollment processes in a prompt, courteous, and concise manner. - Accesses, reads, and interprets customers and provider data elements on the various computer systems. - Clearly communicates case and case processing information to the caller.- Multi-tasks by simultaneously communicating with the client while researching their case and documenting the call.- Continues to learn and refine program and computer navigation skills in response to updated policy and computer systems. - Documents all customer encounters in clear and concise records. - Meets individual performance standards, including the confidentiality and security of information. - Performs other duties as may be assigned by management.Working hours: 8:00 AM - 6:30 PMSkills:Required skills and abilities should include but not be limited to the following:- Ability to perform comfortably in a fast-paced, deadline-oriented work environment. - Ability to successfully execute many complex tasks simultaneously. - Ability to work as a team member, as well as independently.- Ability to regularly attend work at various shift times as assigned.Education:High SchoolExperience:1-4 yearsQualifications:Education Required:High School Diploma, GED or equivalent certification.Experience:Experience in health care, human services, or customer service; knowledge/experience with Texas Medicaid and managed care programs. Experience working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner To start the hiring process please apply online and be sure to include a resume. If you need assistance with a resume, please contact our local office.Once you've completed the application, please also follow up via phone or text to 956-961-4298.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Does you heart skip a beat at the thought of helping people? Our client is seeking caring and compassionate persons to work in a medical setting assisting patients via telephone. Candidates should be computer literate and have a clear telephone voice. You are to assure that all incoming calls will be answered and directed in a prompt, professional manner. Responding efficiently and accurately to callers making sure that every callers feel supported and valued.Responsibilities:Engaging in active listening with callers, confirming or clarifying information as neededExplaining possible solutions, and ensuring that clients feel supported and valuedUtilizing software, databases, scripts, and tools appropriatelyUnderstanding and striving to meet or exceed call center metrics while providing excellent consistent customer serviceTaking part in training and other learning opportunities to expand knowledge of company and positionAdhering to all company policies and proceduresWorking hours: 8:00 AM - 5:00 PMSkills:Excellent communication; listening and speaking skills; must be able to understand non-verbal cuesProficient using multi phone lines and Microsoft programsEducation:High SchoolExperience:1-4 yearsQualifications:High School Graduate or EquivalentBackground in HospitalityBilingual (Spanish) preferredAdaptable and Accountable For more information please call our office at 661-835-1400Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We provide local staffing with a personal touch! Simply put, at Spherion we find people jobs and love what we do!We are currently looking to hire a Customer Service Rep II for one of our smanufacturing clients located in Colorado Springs. This is a 10-month contract position.Responsibilities:As a Customer Service Rep II you will be responsible for:Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions including audits and processing ERP transactions. They will act as the first point of customer contact for general inquiries like pricing, products, scheduling etc. They will also be responsible for building and maintaining business relationships with clients by providing prompt and accurate service so as to promote customer loyalty.Working hours: 8:00 AM - 5:00 PMSkills:If you enjoy an environment that allows you to grow your skills as a Customer Service Rep II, then this could be the opportunity for you!A Customer Service Rep II that works at this client will need:Effective Communication SkillsSharp Customer Service SkillsAccount Management and Relationship Building SkillsAttention to DetailEducation:High SchoolExperience:1-4 yearsQualifications:2-5 years of experience in position or specialization. Education: High-school/Associates or equivalent experience if applicable. Certification if applicable.PC Skills (Microsoft Word, Excel, Internet)Experience with ERP systems like SAP or Oracle Interested in this opportunity? Call Us! 719-284-7220Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.