As a Customer Service Representative, you'll be the cornerstone of communication internally, as well as with our customers, manufacturers and various service providers. Our customers and the sales team will count on you to drive issues to resolution and the management team will depend on your insights to identify trends. This role is ideal for candidates who would like to have an opportunity to advance their careers
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in customer service, e-commerce and retail operations in a fast-growing organization.
Additional Information:
Job Type: Full-time
Schedule: 8 hour shift - Monday to Friday
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Responsibilities:
- Daily monitoring of inbound and outbound customer communications and support needs via phone and email.
- Provide accurate, timely and thorough follow through on all customer interactions to ensure proper action is taken.
- Manage existing and future customers to initiate relationships, promote customer engagement, and ensure repeat business and referrals.
- Proactively work to decrease customer effort across touchpoints, with an eye for process improvements and opportunities to avoid downstream issues.
- Diffuse and de-escalate service failures. Provide solutions and ideas to drive successful resolutions.
- Thorough and accurate reporting in CRM (NetSuite) and other databases.
- Work closely with the sales department to ensure seamless processing of customer orders.
- Attend educational seminars / training to improve product knowledge, skillset and performance level.
- Meet personal and team productivity targets / scorecards.
- Other duties as assigned
Working hours: 8:00 AM - 5:00 PM
Skills:
- Highschool Diploma (preferred)
- Customer Service: 3 yrs exp. (preferred)
Education:
High School
Experience:
4-7 years
Qualifications:
The Customer Service Representative has primary responsibility for handling inbound and outbound customer communications and support needs via multiple channels. Channels include phone, email, chat, and text. The CSR manages a broad spectrum of customer questions and requests, pivoting easily between pre and post-sale business processes.
The CSR accepts ownership for effectively processing complex customer transactions from initiation through completion. Transaction types include placing orders, scheduling deliveries, installations and service requests, processing payments, credits, and return authorizations, managing backorders, and registering warranty and rebate claims.
As the primary liaison for customer issues and problems, the CSR is directly responsible for skilled handling of service failures and ensuring successful recovery.
Apply to this Job Posting for immediate consideration. The company offers benefits, competitive pay, and a tremendous opportunity for growth!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Spherion's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Spherion representative for more information.