The Customer Service Representative has primary responsibility for handling inbound and outbound customer communications and support needs via multiple channels. Channels include phone, email, chat, and text. The CSR manages a broad spectrum of customer questions and requests, pivoting easily between pre and post-sale business processes. The CSR accepts ownership for effectively processing complex customer transactions from initiation through completion. Transaction types include placing orders, scheduling deliveries, installations and service requests, processing payments, credits, and return authorizations, managing backorders, and registering warranty and rebate claims.As the primary liaison for customer issues and problems, the CSR is directly responsible for skilled handling of service failures and ensuring successful recovery.