Temp-Perm;
$17-18/hour, 9am-5pm Monday-Thursday, 9am-3:30pm Fridays
POSITION SUMMARY:
The Customer Service Representative (CSR) is responsible for onboarding new customers of Matrix and interacting with existing Matrix customers by providing support, addressing inquiries, and resolving complaints.
RESPONSIBILITIES/DUTIES:
...
Provides customer service support over the phone and email answering questions for orders.
Create quotes, PO?s and places orders for customers.
Upsell/cross-sell existing customers through account penetration.
Onboards new Matrix customers
Resolves any emerging customer problems with accuracy and efficiency.
Builds sustainable relationships and trust with customer accounts through open and interactive communication.
Manages incoming calls and customer service inquiries/changes to current setup.
Identifies and assesses customer?s needs to achieve a high level of customer satisfaction.
Provides accurate, valid, and complete information by using the proper methods, tools, and resources.
Handles customer complaints, provides appropriate solutions and alternatives; follow up to ensure resolution.
Goes above and beyond to engage customers & team members.
Assists in supporting the sales team by generating sales leads with introductions to the Matrix product through phone, email, and mail contacts.
Provides an overview of the Matrix Program(s) for new prospects and returning customers.
Keeps accurate records of customer interactions, process customer accounts, and file documents.
Assist with the enhancement/development of internal standards and processes.
Works with the accounting department on outstanding customer invoices.
Works with the accounting department on invoicing customer related PO?s.
Performs other related duties as assigned.
QUALIFICATIONS/SKILLS:
High school diploma or equivalent.
Three (3) years of customer service experience preferred.
Excellent communication skills including active listening and be able to communicate effectively with customers, vendors, suppliers and Matrix Sales Reps.
Service-oriented and able to resolve customer grievances.
Multi-tasking skills and ability to work under pressure.
Working knowledge of Microsoft Excel, Word, Outlook
Ability to follow documented instructions as well as document new learned procedures.
Must have excellent time management skills.
Flexible and able to function independently and in team scenario.
Positive attitude
Responsibilities:
.
Working hours: Various Shifts Available
Skills:
High school diploma or equivalent.
Three (3) years of customer service experience preferred.
Excellent communication skills including active listening and be able to communicate effectively with customers, vendors, suppliers and Matrix Sales Reps.
Service-oriented and able to resolve customer grievances.
Multi-tasking skills and ability to work under pressure.
Working knowledge of Microsoft Excel, Word, Outlook
Ability to follow documented instructions as well as document new learned procedures.
Must have excellent time management skills.
Flexible and able to function independently and in team scenario.
Positive attitude
Education:
High School
Experience:
1-4 years
Qualifications:
.
.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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Temp-Perm;
$17-18/hour, 9am-5pm Monday-Thursday, 9am-3:30pm Fridays
POSITION SUMMARY:
The Customer Service Representative (CSR) is responsible for onboarding new customers of Matrix and interacting with existing Matrix customers by providing support, addressing inquiries, and resolving complaints.
RESPONSIBILITIES/DUTIES:
Provides customer service support over the phone and email answering questions for orders.
Create quotes, PO?s and places orders for customers.
Upsell/cross-sell existing customers through account penetration.
Onboards new Matrix customers
Resolves any emerging customer problems with accuracy and efficiency.
Builds sustainable relationships and trust with customer accounts through open and interactive communication.
Manages incoming calls and customer service inquiries/changes to current setup.
Identifies and assesses customer?s needs to achieve a high level of customer satisfaction.
Provides accurate, valid, and complete information by using the proper methods, tools, and resources.
Handles customer complaints, provides appropriate solutions and alternatives; follow up to ensure resolution.
...
Goes above and beyond to engage customers & team members.
Assists in supporting the sales team by generating sales leads with introductions to the Matrix product through phone, email, and mail contacts.
Provides an overview of the Matrix Program(s) for new prospects and returning customers.
Keeps accurate records of customer interactions, process customer accounts, and file documents.
Assist with the enhancement/development of internal standards and processes.
Works with the accounting department on outstanding customer invoices.
Works with the accounting department on invoicing customer related PO?s.
Performs other related duties as assigned.
QUALIFICATIONS/SKILLS:
High school diploma or equivalent.
Three (3) years of customer service experience preferred.
Excellent communication skills including active listening and be able to communicate effectively with customers, vendors, suppliers and Matrix Sales Reps.
Service-oriented and able to resolve customer grievances.
Multi-tasking skills and ability to work under pressure.
Working knowledge of Microsoft Excel, Word, Outlook
Ability to follow documented instructions as well as document new learned procedures.
Must have excellent time management skills.
Flexible and able to function independently and in team scenario.
Positive attitude
Responsibilities:
.
Working hours: Various Shifts Available
Skills:
High school diploma or equivalent.
Three (3) years of customer service experience preferred.
Excellent communication skills including active listening and be able to communicate effectively with customers, vendors, suppliers and Matrix Sales Reps.
Service-oriented and able to resolve customer grievances.
Multi-tasking skills and ability to work under pressure.
Working knowledge of Microsoft Excel, Word, Outlook
Ability to follow documented instructions as well as document new learned procedures.
Must have excellent time management skills.
Flexible and able to function independently and in team scenario.
Positive attitude
Education:
High School
Experience:
1-4 years
Qualifications:
.
.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Show lessShow more