customer service representative.

?? Motivation to learn catalog products/services with adequate knowledge to clearly convey ordering information as required.
?? Technical aptitude for product support ?? Basic interest in high vacuum technology

DAILY TASKS:
?? Accept all incoming telephone inquiries directed from customers and other outside individuals.
?? Provide product ordering assistance to customers as required.
?? Provide quotations in a timely manner
?? Enter sales orders/RMA???s into company computer system as required.
?? Maintain control of weekly backlog report
?? Maintain a satisfactory level of weekly orders entered.
?? Maintain a satisfactory level of weekly sales revenue.
?? Maintain a satisfactory level of weekly product quotations.
?? Submit log of orders/revenue and quotes at the end of every week.
?? Provide file maintenance to Customer Data Base
?? Access sales related information as required to provide customer assistance as well as production/collections assistance.
?? Convert incoming calls into Sales Cycles* to the best of abilities and provide the necessary follow-up to secure orders.
?? Secure sufficient background information for complex calls and transfer to more capable colleagues.
?? Assist Administrative personnel, when requested, to secure payments for past due products/services.
?? Assist Receptionist as required, e.g., answer and direct incoming telephone calls to company during breaks and absences.

Responsibilities:
Work with and manage ERP software systems efficiently.
Handle Return Merchandise Authorizations (RMAs) for returns.
Understand the concept of a B.O.M. sale and determine if all required parts are in stock for top-line items.
Maintain heavy email communication with clients and internal teams, ensuring clear and grammatically correct correspondence.
Process sales orders and quotations accurately and promptly.
Understand purchase orders including payment terms (e.g., Net 30, Net 45, Wire transfer, etc.)
Familiarity with various shipping methods and incoterms.

Working hours: 7:30 AM - 4:30 AM

Skills:
- RMA Bckg
- Process bckg
- Processing Sales Orders

Education:
High School

Experience:
4-7 years

Qualifications:
Familiarity with ERP software systems.
Excellent grammar and communication skills.
Proficiency in Microsoft Office suite, including Word and Excel, and familiarity with Windows 10 & 11.
Understanding of purchase orders and payment terms.
Ability to handle heavy email communication effectively.
Basic understanding of shipping methods and incoterms.


Immediate Need

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.