?? Answers all phone calls quickly and efficiently and achieve target productivity goals for customer phone contacts.?? Supports sales force with information sharing and customer support.?? Directly enters order, solicits add-on sales, verifies order with every customer contact.?? Enters and/or receives a form of payment with every order initiated.?? Processes/enters all assigned orders received through various means and achieves target productivity goals for orders entered.?? Utilizes credit card program to authorize payment on appropriate orders.?? Responsible for continually developing product knowledge including specials and pricing.?? Prints and assembles orders immediately after entry within given guidelines.?? Provides basic tech support for customers using web.?? Communicates in a timely manner to other areas with regards to questions on orders.?? Meets target monthly and yearly metric guidelines for production and accuracy.?? Follows all required guidelines and procedural expectations throughout the supply chain as established.?? Distributes orders in a timely manner within established guidelines.?? Backs up other areas of Customer Service as needed.?? Performs other job duties as assigned.