We are seeking a Scheduling Customer Service Representative to join our team! You will be responsible for scheduling diagnostic appointments for veterans, assisting in calculating mileage from their location, and communicating with different facilities making sure they have all the information they need from the veterans.
Responsibilities:
...
Handle customer inquiries and complaints
Schedule diagnostic appointments for veterans
Calculate mileage from the patients to the appointments location
Document and update customer records based on interactions
Communicate with doctors, nurses and different facilities to ensure they have all the information needed from their patient.
Working hours: 8:00 AM - 5:00 PM
Skills:
Effective and concise communication skills necessary to provide information in a courteous and comprehensive fashion (oral and written) with the goal of positive resolution(s);
Advanced multi- tasking skills;
Call center experience is a plus
Knowledge of company policies and procedures.
Education:
High School
Experience:
0-1 years
Qualifications:
- High School diploma or GED required
-Previous experience in the medical field is a must,
-Ability to build rapport with clients
-Ability to prioritize and multitask
-Positive and professional demeanor
-Proficient working knowledge of Microsoft Word, Excel, Outlook and Power Point;
Don't miss the opportunity to advance in your career! Apply today!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Spherion's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Spherion representative for more information.