customer service representative.

- Maintains a smooth flow of outgoing/incoming mail from customers which includes: sorting anddistributing incoming mail; maintaining logs as necessary; and making copies and filing.- Receives telephone calls and responds to requests.- Assists in pre-screening of customers for required documentation.- Responsible to data enter in the appropriate workforce database- Logs in pre-applications; assigns and follows up with the Child Care Advisor to ensure thepre- applications have been data entered and/or placed on the wait list.- Data enters wait list applications; receives customer calls for waitlist updates.Responsibilities:- Assigns reports received on late parent fees and absences.- Is responsible for monthly mail out of recertification letters /packets. file morgue.- Observes and follows through with all required timeframes.- Maintains a professional work area.- Provides excellent customer service to center customers.- Reports to Child Care Supervisor.Performs other related duties asassigned.Working hours: 8:00 AM - 5:00 PMSkills:Bachelor Degree from an accredited college or university in a related field of study preferred, or- Associate Degree from an accredited college and two (2) years work related experience, preferably inworkforce development, or- High School Diploma or equivalent from an accredited educational institution and four (4) yearswork related experience, preferably in workforce development.Education:BachelorsExperience:1-4 yearsQualifications:Excellent verbal and written communication skills.??? Demonstrated customer service skills, problem solving and critical thinking skills.??? Demonstrated computer skills, with experience using word processing and spreadsheet software programs.??? Analytical and problem solving skills.??? Detail orientated and good organizational skills.??? Good documentation skills??? Ability to develop and maintain professional working relationships with management, coworkers, workersfrom other programs as well as the public.English and Spanish preferred. ..Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Spherion Staffing is hiring Call Center Representatives located in Plainfield! This position is temporarily remote.Must be available for any shift between the hours of 8am-10pm.Pay is $15.50/hr.You will be assigned to one of the following shifts:1. 08:00 AM - 05:00 PM2. 10:00 AM - 07:00 PM3. 01:00 PM - 10:00 PMStable internet connection required and the ability to work remotely temporarily.Responsibilities:Provide excellent customer service to clients, internal and external business partners, and vendors, both over the phone and in writing, following the Perfect Client Experience model.Minimize risk through consistent and accurate application of Bank, investor, insurer and regulatory guidelines in relation to default processesProvide guidance and direction to assist clients in completing their Mortgage Assistance ApplicationNotify and educate clients of all Investor /Insurer programs available while informing of the decision process.Complete loan research and notations of the servicing file in Mortgage Servicing Platform (MSP) and auxiliary systems.Monitor and perform frequent follow-up with clients to ensure the best execution of the appropriate workout.Track, resolve and ensure appropriate handling of client complaints by properly logging them in the appropriate system, notating a detailed explanation of the issue and resolution, and correctly routing for reporting purposes.Enhance personal and professional growth through completion of mandatory training courses within the given timeframe, as well as voluntary training and education related to job function or areas of interest.Working hours: Various Shifts AvailableSkills:Strong analytical and organizational skills with great attention to detailAbility to grasp concepts quicklyFlexibility to adapt to frequently changing processes and proceduresDemonstrated proficiency in basic computer applications, such as Microsoft Office software productsUnderstanding of Call Center telephony and technologyCustomer focused interpersonal skills-Ability to multitask and prioritize issues-Communication SkillsEducation:High SchoolExperience:1-4 yearsQualifications:High School Diploma or GED EquivalentPreferred:Previous Mortgage Single Point of Contact ExperienceExperience in mortgage, banking, financial risk, audit or complianceKnowledge of basic collection, mortgage servicing and default servicing concepts Apply now or text/call 317-843-2512 for more information!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Customer Service Sales Release the phones, process orders and call back customers who left messages after hours. Make outbound calls to customers to solicit orders only when another representative is available to take inbound calls. Make Quick Books note on conversation, sales and customer status.Responsibilities:Customer Service Order ProcessingAnswer incoming calls within two rings.Process orders, answer questions, make product suggestions on out of stock items, up sell orders offering additional related seasonal items and MDA accessories.Confirm item number and description match customers order. Ensure the correct MDA products are offered or purchased (ex: arch garland with arch hardware)Confirm address, billing contact, phone number, ensure they have the current catalogs and make all necessary changes or additions to Quick Books.Print sales orders, verify information and give to the warehouse for processing.Track packages as needed and provide customer or prospect with package status.Quality complaint and error log maintained in excel database and submitted to Jessica immediately for review and customer contact/follow up.Process all credit card orders via Quick Books and submit receipt to Jessica for Quick Books deposit.Prepare COD and commercial invoices for warehouse shipping.Ensure correct discount pricing on customer orders.Mail List Maintenance & Catalog MailingsMake outbound calls during downtime to confirm contact information, customers and prospects who have not recently ordered and had their information already verified.Prepare catalog mailings as directed by Jessica.Print labels & export to UPS, create follow up database with tracking information.Call all contacts with catalog return, acquire correct information, resend catalog and update Quick Books mail list file and master if needed.Miscellaneous Job DutiesEnsure work area is cleaned and organized at the end of each work day.Make sure all trash and paper shred is taken out weekly.Set telephones to voicemail at end of shift.Other job duties as assigned.Working hours: 8:00 AM - 5:00 PMSkills:Customer Service skillsIntermediate computer knowledgeEducation:High SchoolExperience:1-4 yearsQualifications:High school diploma Please call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.