customer service representative.

Spherion is working with a mortgage industry leader to hire customer service representatives to handle a high volume of mortgage industry calls and customer inquiries.Responsibilities:Qualified candidates must:Provide excellent customer serviceAnswer and direct callsComplete customer requestsInput data from call into technology systems following proper protocolCommunicate effectively with customers, clients, and team membersWorking hours: 8:00 AM - 5:00 PMSkills:Customer service focusedWork well under pressureAbility to add, subtract, multiply, and divide using a calculatorRemain flexible under changing schedules and demandsMaintain a high level of professionalism in dress and demeanorGood interpersonal skillsGood listening skillsEducation:High SchoolExperience:0-1 yearsQualifications:Education/Certification(s)High school/GED ScheduleM-F 8am-5pm Qualified candidates please apply online today.After applying, please continue to monitor your email. Spherion will communicate next steps in the candidate application process via email.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

 Find your ideal customer service job now! Spherion-, a recognized leader in the recruiting and staffing industry, is seeking energetic customer service representatives with a desire to work in a fast-paced environment for a leading call center business in Killeen, Texas. This is currently an on site call center position with the possibility of transitioning to work from home after training.Must be available to work between M-F, 10am-10pm & Sat-Sun 6am-10pm CST. Agents MUST be open to weekend hoursResponsibilities:RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:Assisting customers with various inquiries in a timely manner with a high degree of professionalismResearching and resolving customer issuesInputting customer information into client systemsManaging transactions and changes to accounts Offering solutions that optimize the customer experience and retain their businessPerforming other administrative duties as assigned.Working hours: 6:00 AM - 11:00 PMSkills:- Excellent customer service skills- Excellent computer skills- Experience handling volatile phone callsEducation:High SchoolExperience:0-1 yearsQualifications:Good written and verbal communication skillsStrong customer service skills.Ability to multitask and use multiple systems on multiple platforms.Ability to identify customer problems and take appropriate actions in the correct system. Ability to remain calm under pressure and handle upset callers.Active listening skills and ability to ask clarifying questions to gain understanding.Problem solving skills.Must demonstrate patience and compassion toward callers.Ability to take constructive criticism and have a willingness to change.Maintain confidentiality and professionalism.Must be at least 18 years old, and pass a background screen and drug test. APPLY and call Spherion Temple @ 254-778-0533. MUST have open availability!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. 

Spherion staffing is seeking high energy customer service reps for PT and FT work! Stay safe at home (this job can be done 100% from home after a 2 week onsite training class is completed in Fort Myers FL) Only local candidates in Fort Myers will be considered. These positions are temp to hire. Next training class starts on March 22, 2021!This is a great job if you are looking for flexibility in your schedule. You must be available to work weekend shifts. You will have the opportunities to advance quickly and gain additional pay by taking on training for Omni (Chat functions). If you are computer savvy and have great customer service skills this job is for you!!!Responsibilities:-Use customer service and sales skills to optimize the opportunity of each customer contact.-Identify and handle customer phone inquiries completely and accurately.-Resolve customer complaints and problems to the satisfaction of the customer.-Educate the customer about the products and services.-Complete and maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required.-Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines.-Maximize opportunities to upsell or cross-sell company products and services.-Suggest Contact Center process improvements and participate in Contact Center initiatives for increased effectiveness.-Conduct outbound calls for customer surveys, marketing and notification purposes.-Use technology tools as directed and within established guidelines.-Maintain confidentiality of all company and customer data/information.-Participate in individual and team trainings and meetings to ensure knowledge is up to date.-Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.-Able to work independently, adhere to work schedule and manage regular duties with minimal supervision.-Able to work at your home base campus (Winder or Fort Myers) when scheduled in advance (e.g., meetings with Supervisor, team meetings, training, etc.) or in unable to work remotely for any reason.-Other miscellaneous duties assigned.Working hours: Various Shifts AvailableSkills:-Technical - Microsoft Suite-Decision Quality-Interpersonal Savvy-Customer ServiceEducation:High SchoolExperience:1-4 yearsQualifications:-2 Years of sales/customer service experience-Outstanding interpersonal and relationship building skills-Excellent verbal and written communication-Excellent detail orientation, with the ability to learn and follow policies and procedures correctly-Strong computer proficiency in Microsoft Office products-Ability to organize and communicate information clearly Stop in Tuesday- Friday between 9am and Noon with no appointment needed or apply directly and we can set up a virtual interview!spherion_gtwb_fort myersSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.