Spherion staffing is seeking high energy customer service reps for PT and FT work! Stay safe at home (this job can be done 100% from home after a 2 week onsite training class is completed in Fort Myers FL) Only local candidates in Fort Myers will be considered. These positions are temp to hire. Next training class starts on March 22, 2021!This is a great job if you are looking for flexibility in your schedule. You must be available to work weekend shifts. You will have the opportunities to advance quickly and gain additional pay by taking on training for Omni (Chat functions). If you are computer savvy and have great customer service skills this job is for you!!!Responsibilities:-Use customer service and sales skills to optimize the opportunity of each customer contact.-Identify and handle customer phone inquiries completely and accurately.-Resolve customer complaints and problems to the satisfaction of the customer.-Educate the customer about the products and services.-Complete and maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required.-Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines.-Maximize opportunities to upsell or cross-sell company products and services.-Suggest Contact Center process improvements and participate in Contact Center initiatives for increased effectiveness.-Conduct outbound calls for customer surveys, marketing and notification purposes.-Use technology tools as directed and within established guidelines.-Maintain confidentiality of all company and customer data/information.-Participate in individual and team trainings and meetings to ensure knowledge is up to date.-Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.-Able to work independently, adhere to work schedule and manage regular duties with minimal supervision.-Able to work at your home base campus (Winder or Fort Myers) when scheduled in advance (e.g., meetings with Supervisor, team meetings, training, etc.) or in unable to work remotely for any reason.-Other miscellaneous duties assigned.Working hours: Various Shifts AvailableSkills:-Technical - Microsoft Suite-Decision Quality-Interpersonal Savvy-Customer ServiceEducation:High SchoolExperience:1-4 yearsQualifications:-2 Years of sales/customer service experience-Outstanding interpersonal and relationship building skills-Excellent verbal and written communication-Excellent detail orientation, with the ability to learn and follow policies and procedures correctly-Strong computer proficiency in Microsoft Office products-Ability to organize and communicate information clearly Stop in Tuesday- Friday between 9am and Noon with no appointment needed or apply directly and we can set up a virtual interview!spherion_gtwb_fort myersSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.