Come join the customer support team of one of Aiken's well-established manufacturers - hybrid work schedule working in office Monday-Wednesday and from home on Thursday/Friday. If you enjoy a fast paced office setting, working with a committed team of service professionals then read on about this immediate Temp-to-Hire opportunity!
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Responsibilities:
Will be answering inbound customer calls and emails for manufacturer/distributor that produces and supply tires for lawnmowers, SUVs, etc and their customers are big box stores and distributors - will be responding to product inquiries, taking customer orders, tracking orders, addressing shipment issues - ordered 100 only received 98 as well as any associated billing issues - billed for 100 but only ordered 10, issuing credits, etc. In addition, you will be responding to e-mail inquiries - excellent communication and strong e-mail etiquette is required. The group receives approximately 9k calls per month as well as responds to approximately 4,500 web e-mail inquiries monthly.
Working hours: 8:30 AM - 5:00 PM
Skills:
The ideal candidate will be professional, articulate and well presented, work well independently with minimal direction, a quick learner of systems and processes, good problem solving abilities, flexible and adaptable to change and must possess a strong customer service orientation. Seeking a team player with a "whatever-it-takes" attitude with initiative and able to think out of the box in an effort to go above and beyond for their customers. Lots of juggling, managing multiple responsibilities and ensuring all gets done within the predetermined time frame.
Education:
Associate
Experience:
1-4 years
Qualifications:
Need to be proficient using Outlook as well as Excel - they export information out of their MRP system (Oracle) into Excel to generate customer reports, should be comfortable performing these tasks as well as in how to make it look "pretty", knowledge of "sum" function and basic formulas, charts and graphs. In addition, will learn Salesforce their CRM tool, use Skype for business instant messaging tool, occasionally MS Word - overall needs to be computer/technology savvy.
Great group to work with - loves the clients they work with, relaxed environment that works hard, supportive executive team, lots of team activities - BBQs, pot lucks, etc. This Temp-to-Hire opportunity starts out at $18/HR and will received a significant pay increase upon hire along with comprehensive benefits package and retirement. DON'T DELAY - APPLY TODAY: www.spherion.com/apply
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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Come join the customer support team of one of Aiken's well-established manufacturers - hybrid work schedule working in office Monday-Wednesday and from home on Thursday/Friday. If you enjoy a fast paced office setting, working with a committed team of service professionals then read on about this immediate Temp-to-Hire opportunity!
Responsibilities:
Will be answering inbound customer calls and emails for manufacturer/distributor that produces and supply tires for lawnmowers, SUVs, etc and their customers are big box stores and distributors - will be responding to product inquiries, taking customer orders, tracking orders, addressing shipment issues - ordered 100 only received 98 as well as any associated billing issues - billed for 100 but only ordered 10, issuing credits, etc. In addition, you will be responding to e-mail inquiries - excellent communication and strong e-mail etiquette is required. The group receives approximately 9k calls per month as well as responds to approximately 4,500 web e-mail inquiries monthly.
Working hours: 8:30 AM - 5:00 PM
Skills:
...
The ideal candidate will be professional, articulate and well presented, work well independently with minimal direction, a quick learner of systems and processes, good problem solving abilities, flexible and adaptable to change and must possess a strong customer service orientation. Seeking a team player with a "whatever-it-takes" attitude with initiative and able to think out of the box in an effort to go above and beyond for their customers. Lots of juggling, managing multiple responsibilities and ensuring all gets done within the predetermined time frame.
Education:
Associate
Experience:
1-4 years
Qualifications:
Need to be proficient using Outlook as well as Excel - they export information out of their MRP system (Oracle) into Excel to generate customer reports, should be comfortable performing these tasks as well as in how to make it look "pretty", knowledge of "sum" function and basic formulas, charts and graphs. In addition, will learn Salesforce their CRM tool, use Skype for business instant messaging tool, occasionally MS Word - overall needs to be computer/technology savvy.
Great group to work with - loves the clients they work with, relaxed environment that works hard, supportive executive team, lots of team activities - BBQs, pot lucks, etc. This Temp-to-Hire opportunity starts out at $18/HR and will received a significant pay increase upon hire along with comprehensive benefits package and retirement. DON'T DELAY - APPLY TODAY: www.spherion.com/apply
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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