Spherion Staffing is seeking a Customer Service Specialist for a medical office located in Fort Myers! The Customer Service Specialist will work in a fast-paced environment answering inbound calls and making outbound calls. They are responsible for obtaining, analyzing, and verifying the accuracy of information received.
-Answer all calls and emails in a timely manner, in adherence to their goals
-Document all call information according to standard operating procedures
-Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
-Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
-Review all required documentation to ensure accuracy
-Accurately process, verify, and/or submit documentation and orders
-Complete insurance verification to determine patient?s eligibility, coverage, co-insurances, and deductibles
-Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
Working hours: 8:30 AM - 5:00 PM
Excellent customer service skills
Analytical and problem-solving skills with attention to detail
Excellent ability to communicate both verbally and in writing
Ability to prioritize and manage multiple tasks
Proficient computer skills and knowledge of Microsoft Office
-High School Diploma or equivalent
-One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
-Ability to pass a national background and drug screen.
There are several ways to apply!
-Apply in person Monday-Thursday between the hours of 9:00am-11:30am or call our office to schedule an appointment at 239-939-9999
-Address: 12500 World Plaza Ln bldg 40 suite 1, Fort Myers, FL 33907
-Apply on line www.spherionjobcentral.com
-Email your resume by replying to this post
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Spherion's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Spherion representative for more information.