We are currently looking for a customer service agent who will be responsible for processing telephone requests for Para-Transit transportation and providing excellent customer service to the public.Responsibilities:-Assists with Para-Transit scheduling and coordination-Indexes and files correspondence, reports, cards, records, and other related materials, in accordance with established policies and procedures-Receives and dispenses information by telephone, letter, or by direct contact with the public; explains departmental programs and policies in a positive and courteous manner-Processes telephone requests for both registration and appointments for the Paratransit system-Screens applicants to determine eligibility needs based on established criteria-Processes applications for assistance in scheduling transportation-Makes referrals to related human services agencies for assistance as individual needs dictate -Verifies invoices and other related billing procedures-Prepares and maintains computerized reports and files-Attends transit-related training as directed by management-Communicates clearly, effectively, and tactfully, orally and in writingWorking hours: 8:00 AM - 5:00 PMSkills:-Adaptability to communicate and coordinate changes in routes, schedules, process, and procedures-Professional manner to interface with community. -Self starter, organized with ability to prioritize competing deadlines to ensure goals are achieved in a timely manner -Ability to demonstrate sound judgment -Effective communication skills (verbal and written) -Ability to multi-taskEducation:High SchoolExperience:0-1 yearsQualifications:-High school graduate/equivalent required-Minimum one (1) year of experience in the operation of radio dispatch and electronic scheduling equipment preferred-Prior Paratransit experience highly desired-Extensive knowledge of highways and roads within IRC preferred-Must be able to pass a multi state criminal background Please apply online or email your resume directly to firstname.lastname@example.orgSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.