customer service/data entry.

d in contracted Service Level Agreements with the customer. Adheres to Customer policy and company policy, as well as state and federal regulatory guidelines surrounding the release of protected health information. Reproduces protected health information using a variety of technologies, including photocopiers, scanners and facsimiles. Performs data entry functions, utilizing company tracking application, to log, monitor, and complete requests for information. Provides routine service to customers regarding release of information requests, and the retrieval and delivery of protected health information and materials on-site at customer facilities and at designated company locations Record Centers. Periodically, attends meetings and/or training to keep abreast of industry and regulatory changes effecting release of information functions.

Responsibilities:
Process all requests for release of information by locating and retrieving the corresponding protected health information in a timely and efficient manner and as prescribed by Iron Mountain policies and procedures. Safeguard and protect the patient???s privacy by verifying the requestor type and release requirements in accordance with HIPAA guidelines and company policy.
Reproduce the requested information according to Service Level Agreement timeframes and in accordance with the authorization and/or legal requirements (e.g., subpoena) and methodology established by the customer or the company (i.e., fax, scan, photocopy).
Identify the status type for the request for information (walk-in, fax request, pre-payment) and enter pertinent data into the release of information tracking application.
Verify the accuracy and quality of reproduced work and data entry prior to providing information to the requester. Ensure that work is performed in accordance with federal and state statutes.
Generate cover letters (based on the status type), pre-payment notices and invoices and mail information to the requester. Upon receipt of payment or pre-payment from the requester, finalize the request in the tracking application and process payment according to company policy.
Utilize a variety of computer systems and maintain procedural consistency as delineated by the facility and/or company center.

Working hours: 4:30 PM - 1:00 AM

Skills:
Associate's Degree preferred.
R.H.I.T. desired.
Knowledge of HIPAA

Education:
High School

Experience:
1-4 years

Qualifications:
High School Diploma or GED
A minimum of 1-3 years of customer service experience, records management or healthcare experience required.
High comfort level with computer programs and software.
Proficiency with data entry functions.
Demonstrated ability to maintain a high level of confidentiality regarding patient information


Immediate 2nd shift opening in Bham

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Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

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