customer service/dispatch.

Our client, Total Administrative Services Corporation (TASC), is looking to hire individuals for their busy enrollment period! If you are looking for a role to display your top level customer service skills, work in a fast paced call center, and gain in depth knowledge of employee benefits and Flexible Spending Accounts than look no further than this third party administrator! The hours of operation are 7 am to 7 pm, so candidates must have flexibility within those hours to be considered for the role.The position is expected to last through 6/30/2021 with the potential to be brought on permanently!Responsibilities:- Provide prompt, courteous, and professional customer service ensuring customer needs are met with the first call and expectations are met in order to retain and grow the value of our existing business.- Maintain proficiency and knowledge, in product offerings and processes, for select client divisions and be able to promote, up sell, and cross sell new and existing services to the customers.- Build trust by interacting with customers in a way that gives them confidence in the intention at the time of the interaction and those of the organization.- Promptly and accurately document relevant actions in operation systems to ensure subsequent quality service to customers by other employees.- Facilitate problem resolution and continuous customer satisfaction improvement efforts, including effective documentation and communication of issues to the appropriate parties. Uses appropriate problem-solving research tools.Working hours: 8:00 AM - 5:00 PMSkills:- Effective, professional and sophisticated communications skills, emphasis on written and verbal skills.- Ability to effectively deal with stressful and confrontational situations with customers.- Minimum of 1 year demonstrated experience in a front line customer service environment.- Minimum of 1 year experience working in professional office environment.Education:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or equivalentTechnical Requirements:- 2 operational computer screens- Ability to type 30 wpm (testing required)- At least 8GB of memory/storage- Ethernet cable- Designated QUIET workspacewebcam PREFERRED not required Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

We provide local staffing with a personal touch! Simply put, at Spherion we find people jobs and love what we do!We are currently looking to hire a Customer Service Rep II for one of our smanufacturing clients located in Colorado Springs. This is a 10-month contract position.Responsibilities:As a Customer Service Rep II you will be responsible for:Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions including audits and processing ERP transactions. They will act as the first point of customer contact for general inquiries like pricing, products, scheduling etc. They will also be responsible for building and maintaining business relationships with clients by providing prompt and accurate service so as to promote customer loyalty.Working hours: 8:00 AM - 5:00 PMSkills:If you enjoy an environment that allows you to grow your skills as a Customer Service Rep II, then this could be the opportunity for you!A Customer Service Rep II that works at this client will need:Effective Communication SkillsSharp Customer Service SkillsAccount Management and Relationship Building SkillsAttention to DetailEducation:High SchoolExperience:1-4 yearsQualifications:2-5 years of experience in position or specialization. Education: High-school/Associates or equivalent experience if applicable. Certification if applicable.PC Skills (Microsoft Word, Excel, Internet)Experience with ERP systems like SAP or Oracle Interested in this opportunity? Call Us! 719-284-7220Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

- Maintains a smooth flow of outgoing/incoming mail from customers which includes: sorting anddistributing incoming mail; maintaining logs as necessary; and making copies and filing.- Receives telephone calls and responds to requests.- Assists in pre-screening of customers for required documentation.- Responsible to data enter in the appropriate workforce database- Logs in pre-applications; assigns and follows up with the Child Care Advisor to ensure thepre- applications have been data entered and/or placed on the wait list.- Data enters wait list applications; receives customer calls for waitlist updates.Responsibilities:- Assigns reports received on late parent fees and absences.- Is responsible for monthly mail out of recertification letters /packets. file morgue.- Observes and follows through with all required timeframes.- Maintains a professional work area.- Provides excellent customer service to center customers.- Reports to Child Care Supervisor.Performs other related duties asassigned.Working hours: 8:00 AM - 5:00 PMSkills:Bachelor Degree from an accredited college or university in a related field of study preferred, or- Associate Degree from an accredited college and two (2) years work related experience, preferably inworkforce development, or- High School Diploma or equivalent from an accredited educational institution and four (4) yearswork related experience, preferably in workforce development.Education:BachelorsExperience:1-4 yearsQualifications:Excellent verbal and written communication skills.??? Demonstrated customer service skills, problem solving and critical thinking skills.??? Demonstrated computer skills, with experience using word processing and spreadsheet software programs.??? Analytical and problem solving skills.??? Detail orientated and good organizational skills.??? Good documentation skills??? Ability to develop and maintain professional working relationships with management, coworkers, workersfrom other programs as well as the public.English and Spanish preferred. ..Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.