customer service/dispatcher.

Spherion is hiring for Customer Service Representatives to begin work immediately in Fort Wayne, IN! Shift is Monday - Friday 8AM - 5PMPay can range $15 - $19/HR depending on experience.Responsibilities:- Deal directly with customers either by telephone, or electronically. - Respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle inquiries and complaints- Process orders, forms, applications and requests direct requests and unresolved issues to the designated resource - Manage customers' accounts - Keep records of customer interactions and transactions - Record details of inquiries, comments and complaints - Record details of actions taken communicate and coordinate with internal departments - Follow up on customer interactions occasional travel could be requiredWorking hours: 8:00 AM - 5:00 PMSkills:- Strong Excel and Outlook skills, Communication skills, verbal, written and listening problem analysis and problem-solving - Demonstrate high level of common sense attention to detail and accuracy, data collection and ordering adaptability initiative stress tolerance - Demonstrate effective organizational skills - Demonstrate self-starter and highly motivated - Demonstrate ability to work as a team member - Demonstrate ability to work independently to deliver results - Demonstrate technical aptitude and computer skills - Flexibility to learn new products over time - Effective time management skills - Familiarity with QAD MFG Pro ERP software a plus B- Bilingual (English/Spanish) a plus but not requiredEducation:High SchoolExperience:1-4 yearsQualifications:The qualified candidate should have outstanding EXCEL skills, customer service skills, ability to work in both a team environment and manage an individual workload, excellent written and verbal communication, problem solving skills and strong competency in basic mathematics. Excel and Outlook proficiency required. Competitive pay and benefits package includes health insurance, life insurance, dental insurance, 401k, vacation and personal time If interested, apply today! Once you apply, call or text 260-496-9900 to schedule your interview.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

The Customer Service Representative (CSR) is responsible for providing customers with high quality, professional customer service. The CSR acts as a liaison between the customer and client, assists customers on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates, customers and management.Responsibilities:Customer order entryCommunicating with customers directlyUtilizing ERP system - QADUsing Microsoft applications such as: Outlook, Excel, WordLearning ERP system - QADCommunicating with manufacturing staff on customer needsPulling data from one system and entering into new system (customer notes, billing information, ship to information, etc)Working hours: 7:00 AM - 5:00 PMSkills:ApproachabilityComposureGreat listening skillsCompassionConflict ManagementAbility to work in a fast paces, consistently changing environmentIntegrity and trustProblem solvingWritten and verbal communication skillsPatienceBilingual a plusEducation:AssociateExperience:1-4 yearsQualifications:High school diploma or general education degree (GED)Prior manufacturing experience preferred Please join us on our Open House Days!1925 East Edgewood Drive Suite 102 Lakeland, FL 33803Tuesdays 9a-11aThursdays 1p-3pSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

We are currently looking for a customer service agent who will be responsible for processing telephone requests for Para-Transit transportation and providing excellent customer service to the public.Responsibilities:-Assists with Para-Transit scheduling and coordination-Indexes and files correspondence, reports, cards, records, and other related materials, in accordance with established policies and procedures-Receives and dispenses information by telephone, letter, or by direct contact with the public; explains departmental programs and policies in a positive and courteous manner-Processes telephone requests for both registration and appointments for the Paratransit system-Screens applicants to determine eligibility needs based on established criteria-Processes applications for assistance in scheduling transportation-Makes referrals to related human services agencies for assistance as individual needs dictate -Verifies invoices and other related billing procedures-Prepares and maintains computerized reports and files-Attends transit-related training as directed by management-Communicates clearly, effectively, and tactfully, orally and in writingWorking hours: 8:00 AM - 5:00 PMSkills:-Adaptability to communicate and coordinate changes in routes, schedules, process, and procedures-Professional manner to interface with community. -Self starter, organized with ability to prioritize competing deadlines to ensure goals are achieved in a timely manner -Ability to demonstrate sound judgment -Effective communication skills (verbal and written) -Ability to multi-taskEducation:High SchoolExperience:0-1 yearsQualifications:-High school graduate/equivalent required-Minimum one (1) year of experience in the operation of radio dispatch and electronic scheduling equipment preferred-Prior Paratransit experience highly desired-Extensive knowledge of highways and roads within IRC preferred-Must be able to pass a multi state criminal background Please apply online or email your resume directly to ashleytuccio@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.