The Customer Relationship Associate serves as a primary point of contact for distributors and customers with queries about products, orders, and shipments. This position must be passionate about providing excellent support to the sales force to ensure a premium customer experience for all distributors, surgeon customers and hospital administration.
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Responsibilities:
Receive and enter customer orders/changes/returns into company systems in a timely basis
Check data accuracy in orders and resolve any issues immediately
Contact distributors and customers to obtain missing information or answer queries
Listen, document, and help resolve conflicts with customers
Deliver premium quality customer service
Working hours: 10:00 AM - 6:00 PM
Skills:
Maintain and update sales and customer records, including processing new distributor and hospital onboarding documentation as well as distributor terminations
Accurately track field implant and instrument inventory
Analyzing data and prepare detailed weekly, monthly, and annual sales reports
Gather and organize data and generate deeper customer insight in order to enhance the sales team's productivity
Assess data sets and identify sales patterns and opportunities for improvement
Education:
Bachelors
Experience:
4-7 years
Qualifications:
Bachelor?s Degree preferred
Five (5) years minimum experience in a medical device company
Demonstrate strong analytical skills
Excellent communication skills: written and oral
Previous customer service experience
Patience in dealing with customers
Problem-solving skills and the ability to think under pressure
Commitment to continual education about the company, products and services
Skilled in CRM software and databases, Microsoft Outlook, Excel, Word, Power Point, SharePoint and Concur
Several ways to Apply-
*Apply in Person MONDAY- FRIDAY between the hours of 9:30am-1:30pm or call our office to schedule an appointment
*4964 Tamiami Trail North, Naples FL 34103
*Apply on line www.spherionjobcentral.com
*Email your Resume by replying to this post*Call our office at 239-494-3044 for more information
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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The Customer Relationship Associate serves as a primary point of contact for distributors and customers with queries about products, orders, and shipments. This position must be passionate about providing excellent support to the sales force to ensure a premium customer experience for all distributors, surgeon customers and hospital administration.
Responsibilities:
Receive and enter customer orders/changes/returns into company systems in a timely basis
Check data accuracy in orders and resolve any issues immediately
Contact distributors and customers to obtain missing information or answer queries
Listen, document, and help resolve conflicts with customers
Deliver premium quality customer service
Working hours: 10:00 AM - 6:00 PM
Skills:
Maintain and update sales and customer records, including processing new distributor and hospital onboarding documentation as well as distributor terminations
Accurately track field implant and instrument inventory
Analyzing data and prepare detailed weekly, monthly, and annual sales reports
Gather and organize data and generate deeper customer insight in order to enhance the sales team's productivity
...
Assess data sets and identify sales patterns and opportunities for improvement
Education:
Bachelors
Experience:
4-7 years
Qualifications:
Bachelor?s Degree preferred
Five (5) years minimum experience in a medical device company
Demonstrate strong analytical skills
Excellent communication skills: written and oral
Previous customer service experience
Patience in dealing with customers
Problem-solving skills and the ability to think under pressure
Commitment to continual education about the company, products and services
Skilled in CRM software and databases, Microsoft Outlook, Excel, Word, Power Point, SharePoint and Concur
Several ways to Apply-
*Apply in Person MONDAY- FRIDAY between the hours of 9:30am-1:30pm or call our office to schedule an appointment
*4964 Tamiami Trail North, Naples FL 34103
*Apply on line www.spherionjobcentral.com
*Email your Resume by replying to this post*Call our office at 239-494-3044 for more information
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Show lessShow more