customer success analyst.

The Customer Success Analyst provides critical backup support for tactical operations, such as purchasing, LTL scheduling, and incoming/outgoing dock management.
The Customer Success Analyst is a highly versatile and adaptive professional adept at handling multiple tasks simultaneously while maintaining high accuracy and attention to detail. This position requires extensive knowledge of logistics and warehouse operations and an interpersonal ability to collaborate effectively with others.

Responsibilities:
- Provide exceptional logistics and warehouse operations support to internal and external customers via phone, text, email, and MS Teams, ensuring their needs are met quickly and efficiently
- Process sales orders, returns, and ASNs via the WMS system accurately and efficiently, ensuring that all customer requirements are met promptly
- Monitor and report on the delivery of customer medical devices and pharmaceutical products, proactively addressing any issues or discrepancies that may arise
- Investigate and correct logistics and operational discrepancies, contacting external customers as necessary and providing timely and effective solutions
- Provide backup support and perform procurement, scheduling, inventory control, and operational duties, demonstrating flexibility and versatility in managing multiple tasks and responsibilities
- Conduct inventory cycle counts and participate in year-end inventory counts as needed, ensuring accurate and timely tracking of inventory levels and compliance with corporate policies and procedures
- Maintain compliance with all corporate and regulatory policies.
- Assist with the training and development of associates as needed, sharing knowledge and skills to help team members reach their full potential
- Analyze and evaluate information to choose the best solution to solve problems or address issues, utilizing strong critical thinking and problem-solving skills to identify and implement effective solutions.
- Perform other duties as assigned, demonstrating flexibility and adaptability in responding to changing priorities and requirements

Working hours: 8:30 AM - 5:00 PM

Skills:
- Possess a high school diploma or equivalent, and further education or certification in a relevant field is preferred.
- Have 1 to 3 years of relevant experience in a similar role, demonstrating a proven success and accomplishment track record.
- Exhibit excellent attention to detail, organizational and time management skills, and the ability to multitask and manage priorities in a fast-paced, deadline-driven environment.
- Display exceptional analytical, problem-solving, and decision-making skills, able to effectively troubleshoot and resolve issues that may arise.
- Possess strong written and interpersonal communication and customer service skills, capable of building relationships and providing excellent service to internal and external stakeholders.
- Be self-directed and able to work independently while being a strong team player who can collaborate effectively with colleagues across departments.
- Demonstrate proficiency in general computer operations, with a solid knowledge of Microsoft Outlook, Word, Excel, PowerPoint, and ERP systems preferred. The ability to learn new software and tools quickly is essential.
- Be able to work in a fast-paced environment with a sense of urgency and dedication to achieving goals and targets.

Education:
High School

Experience:
1-4 years

Qualifications:
- Experience using WMS
- Logistics experience
- Customer Service


This could be the career you've been searching for, apply online today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).