digital services manager.

Responsibilities:
- Responsible for overseeing assigned staff members, both day-to-day operations and strategic initiatives established by Senior Management.
- Answer inbound calls, determining the needs of the caller, and verify the caller's identity, minimizing the caller's time and effort in resolving their concern.
- Assist with escalated calls as needed.
- Be knowledgeable of all aspects of the Digital Services Department through cross training. Utilize this training and become a resource for the DSR Is and DSR IIs, as well as others.
- Identify products/services that might be beneficial to members and provide information about their value and benefit.
- Perform teller functions for members (i.e. transfer funds between accounts and/or loan, stop payments, close and reorder debit cards, provide balances and last five transactions, reissue and reset pin numbers, process loan or credit card payments, etc.) to assure member's needs are addressed in a polite and friendly manner.
- Preform intermediary member transactions and tasks.
- Complete assigned tasks to the quality, quantity and deadlines as assigned.
- Maintain knowledge base to ensure all tasks assigned are in compliance with internal polices and regulations.
- Help with system and product testing as assigned.
- Assist and support Contact Center Manager and/or VP of Digital Services with other tasks as assigned.
- Complete end of month reporting timely as assigned.
- Cross-sell online banking and online bill pay services and assist members in online banking enrollment and understanding the e-statement process.
- Monitor and process loan payoff information and provide this communication to dealerships and insurance companies in an accurate and timely manner.
- Assist other departments and branches with transactions as needed, provide support for the collections department and branch managers in fulfilling member requests and merchant verifications.
- Serve as a role model for the Contact Center and Digital Services staff with regards to effective communication, respect for others, ability to work with others and dedication to the department and the organization.
- Self-monitor to ensure timeliness and accuracy of work.

Working hours: 8:00 AM - 5:00 PM

Skills:
- Ability to deal calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization.
- Ability to communicate effectively verbally, with both courtesy and tact, with Supervisor, President / CEO, Members, Volunteers, Co-Workers and Senior Management Team.

Education:
High School

Experience:
1-4 years

Qualifications:
- A high school degree or equivalent; Associates degree or higher preferred.
- Three to five years of similar or related experience, including preparatory experience.


Apply now at www.spherion.com/apply/75034

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).