As a Digital Services Member Services Representative you will direct members to appropriate personnel and / or Departments, as needed. Open new member accounts, process loan requests from Members for personal lines and loans. This individual will also provide member services such as payment processing and research.Responsibilities:-Process personal loan/line requests, excluding residential mortgages, for prospective Members and existing Members.-Be the primary Call Center contact for opening of accounts, within established regulations, policies and procedures.-Provide Member services such as transaction research, process wire requests, answer questions concerning accounts and provide general information to the public-Be the product expert to match them to Member needs.-Answer all incoming phone calls proactively, promptly and professionally.-Perform all tasks and projects which are requested and required by SVP of Operations and organizational need.-Assist other departments and branches with transactions as needed, provide support for the collections department and branch managers in fulfilling member requests and merchant verifications.-Correct Member contact information as needed.-Maintain ongoing communication with Supervisor and SVP of Operations, informing them of all pertinent problems, new developments, changes and other important information.-Work proactively and positively with other personnel to ensure a team effort and prompt Member service.Working hours: 8:00 AM - 5:00 PMSkills:-Strong analytical and organizational skills.-Ability to learn basic Teller and Loan Officer functions.-Knowledge of NCUA insurance and IRA guidelines/procedures.-Ability and willingness to maintain notary licensure.-Ability to learn on the job and improve office-related skills.-Ability to prioritize work and juggle multiple simultaneous projects.-Ability to work with a variety of office equipment and software systems.-Ability to sit for prolonged periods of time over the course of an 8-hour day.Education:High SchoolExperience:1-4 yearsQualifications:-High school diploma.-1-3 years professional member service experience.-1-3 years professional banking or credit union experience. Apply online today at www.spherion.com/apply/75034Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.