As a dispatcher position is the primary customer interface by acquiring calls and emails, accessing the nature of the request, and dispatching service calls to field service technicians. Regular, predictable, and reliable attendance is an essential job function.
???Utilizes the company???s computer software to update the status of services records, client billing, and invoices.
???Ensures high field productivity through proper planning and coordination to minimize service technician???s travel time.
???Conducts timely follow-up on open service orders and responds accordingly to time-sensitive matters.
???Maintains and complies with company policies on ethical standards and business practices, and maintains utmost privacy when preparing confidential company correspondence and statistical project reports.
???Administers short-term projects and administrative tasks and duties as may be assigned based on business needs.
Working hours: 8:00 AM - 5:00 PM
--Assists manager with ordering parts, equipment, systems, and components to prevent technical service delays.
--Ability to represent the company in a professional manner.
???Minimum one 3-5 years related experience and/or training in customer service, dispatching, or equivalent combination of education and experience
???Knowledge of Viewpoint Service Module or similar industry software
???Knowledge of Microsoft Office Suite (Excel, Outlook, and Word)
???Excellent telephone etiquette
???A valid California Driver???s License
Please apply directly to the job posting and give us a call at our office. 559-251-4040 to speak with a recruiter.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility). Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
For certain assignments, Covid-19 vaccination and/or testing may be required by Spherion's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Spherion representative for more information.