The Enrollment Specialists will serve as the day-to-day front-line support for members and authorized representatives to provide choice counseling and support with enrollments, disenrollment and appeals. They will help to de-escalate issues as appropriate and properly document all call center contacts.
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This is a work from home position that required you have your own computer/laptop, two monitors, and a webcam for training. No Macs or Chromebooks.
Due to Client requirements, you will need to live within 100 miles of Fort Pierce, Florida
Hours: Must be flexible to work any 8 hour shift based on Hours of Operation:
Non-Peak Times: 7am to 5pm Monday through Saturday
Peak Times: 7am to 8pm Monday through Sunday
Position includes rotating weekends, evening and holiday coverage
Responsibilities:
- Handle high volume inbound calls supporting members with choice counseling when selecting the most appropriate health care plan to meet their needs.
- Accurately document member information and call notes.
- Provide accurate information and provide a positive experience to all callers, including potential Providers and local county offices in addition to members and/or authorized representatives.
- Complete outbound follow up calls as appropriate.
Skills:
- High School Diploma (or GED equivalent) is required; Associate's degree is preferred.
- 1-3 years of inbound call center customer service experience is required, healthcare is preferred.
- Demonstrated ability to remain positive and professional during stressful periods.
- Ability to work in a high speed environment.
- Attention to detail.
- Knowledge of Medicaid is a plus
Qualifications:
- This is a work from home position. All candidates must:
- Have a secure room at home to work out of
- Have existing high speed internet access at your home of at least 20Mbps
- A working cell phone to download the VPN app to have access to company servers while working from home
- Have a laptop or desktop computer to use, and two monitors to work with
- No schedule restrictions
For immediate consideration, please email your current resume to robertmcelveen@spherion.com
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