We are looking for service-oriented individuals to be Senior Customer Service Representatives to support the operational functions of the PEBT, CEBT, and SEBT programs for the State of Wisconsin. The PEBT program is a national benefit to provide temporary food assistance to families of children who were eligible under the National School Lunch Program. The CEBT program handles the electronic funds which a family can obtain with children in child care and not in school yet and the SEBT program extends funding for school aged children on the hot lunch program through the end of the summer.This work from home position will include all aspects of resolving case discrepancies for those cases that have been systematically issued and also will include coordination and communication with agency staff, vendors, and schools to support ongoing case management for individuals seeking support with PEBT, CEBT, and SEBT programs.Responsibilities:- Accept calls/questions related to EBT programs, be the customer service point of contact for parent and school communications related to programs.- Manage email box and triage and respond to inquiries.- Case updates/application assistance support problem resolution based on issuance errors/corrections. This could include address updates, coordination with FIS, research with schools, or escalation to DHS/DPI program staff or systems staff as necessary.- Fair Hearing support. Point of contact for responding to and staffing fair hearing/appeal requests and coordination with DHA.- Data Collection and Coordination. Updating individuals data/source of truth information depending on needs within the approved plan.- Targeted coordination directly with schools/districts on researching case specific inquiries.- Coordination with program staff (DHS and DPI) on systems, rules and communicationWorking hours: 8:00 AM - 5:00 PMSkills:- Good customer service skills- Excellent communication skills (both oral and written)- Ability to break down complex information into easy to understand pieces- Ability to troubleshoot and help find resolution- Bilingual in either Spanish or Hmong highly preferredEducation:AssociateExperience:1-4 yearsQualifications:- Associates degree required; Bachelors degree preferred- Experience working with government programs preferred- Direct customer service experience, - Must be able to pass background check (HIPAA compliance)- Understanding of basic components of case management- Knowledge of and experience working with complex systems- Conflict management experience- Experience using Microsoft Office Suite of programs Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.