As a Digital Services Representative you will serve as professional, knowledgeable and friendly voice of the business. Will receive incoming calls and determine the products, services or resources that the member either requires or from which the member could benefit. Provide direct support services to members and potential members, and if unable to provide direct support, connect them with the appropriate staff representative.Responsibilities:-Answer the majority of all inbound calls, determining the needs of the caller, and verify the caller's identity, minimizing the caller's time and effort in resolving their concern-Be knowledgeable of all aspects of the Digital Services Department through cross training -Identify products/services that might be beneficial to members and provide information about their value and benefit.-Perform teller functions for members (i.e. transfer funds between accounts and/or loan, stop payments, close and reorder debit cards, provide balances and last five transactions, reissue and reset pin numbers, process loan or credit card payments, etc.) to assure member's needs are addressed in a polite and friendly manner.-Cross-sell online banking and online bill pay services and assist members in online banking enrollment and understanding the e-statement process.-Monitor and process loan payoff information and provide this communication to dealerships and insurance companies in an accurate and timely manner.-Assist other departments and branches with transactions as needed, provide support for the collections department and branch managers in fulfilling member requests and merchant verifications.-Be respectful and friendly to members and coworkers. Encourage and provide teamwork-Perform all tasks and projects as assigned by Digital Services supervisor(s).-Self-monitor to ensure timeliness and accuracy of work.-Report to work on time and as scheduled.-Protect Members confidential information.Working hours: 8:00 AM - 5:00 PMSkills:-Ability to communicate effectively verbally, with both courtesy and tact-Ability to sit for prolonged periods of time over the course of an 8-hour day.-Work both independently and within a team environment.-Deal calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization.-Demonstrate highest levels of member service and discretion when dealing with the public. -Ability to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and / or fast pace. -Ability to effectively handle multiple, simultaneous, and changing priorities.-Ability to exercise highest level of discretion on both internal and external confidential matters.Education:High SchoolExperience:1-4 yearsQualifications:-A high school degree or equivalent-A minimum of one year up to three years of similar or related experience, including preparatory experience.-Must be bondable Apply online today at www.spherion.com/apply/75034Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.