Spherion Staffing has several openings for Fraud & Claims Specialists with our client, a regional bank. The Fraud & Claims Specialists will review and process client claims. Specialists take inbound calls from our customers who have issues with Online Banking transfers and assists with filing an inquiry or Online Claim. This position requires the ability to handle escalated customers in call center environment, and provide written correspondence to customers.The position requires exceptional customer service with strong investigative research skills while working with internal and external customers who suspect they have fraudulent, mis-posted, merchant disputes or other unusual activity on their accounts.Qualified applicants will have at least 3 months of call center experience and 1 year of customer service experience.Pay: $15/hourHours: Monday-Friday 11:30 a.m. -8:00 p.m. and 10:30 a.m. -7:00 p.m. pm Saturdays. (Employee chooses Tuesday, Wednesday or Thursday off)Responsibilities: -Listen to customer needs and recommending solutions-Work in a team environment-Navigate internal software on multiple computer screens-Review and process claims-Communicate with clients, claimants, team members, and company representatives-Provide supporting documentation to insurer-Maintain and manage filesResponsibilities:See AboveWorking hours: 10:30 AM - 8:00 PMSkills:Requirements:-High School diploma or GED required-3 months call center experience required-1 year of customer service experience OR a 2 year degree in criminal justice OR experience in financial services, fraud, investigations, or money laundering-Excellent verbal and decision making skills. -Excellent Microsoft Office SkillsEducation:High SchoolExperience:1-4 yearsQualifications:See above To be considered, please apply online at www.spherion.com/apply or if you have questions you can reach out to Kelsi Shelly at 605-335-6010Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.