Great full-time opportunity to work with an established company that is the largest independent distributor of refrigerants and the largest refrigerant reclaimer in North America. In this role you will be an integral part of the company's team building relationships with customers, helping their sales team maximize business and ensuring customer satisfaction, retention and growth through exceptional service and attention to detail.
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Responsibilities:
Essential Duties and Responsibilities include, but not limited to:
Actively problem solve and identify creative solutions to effectively answer internal and external customer questions, provide guidance, and resolve issues both promptly and thoroughly
Establish relationships and engage with customers in a professional manner
Effectively communicate with both internal and external customers by adjusting your communication style to your audience
Keep organized records of all conversations in our call center database in a comprehensible manner
Be a liaison between operations, sales, finance, and the customer ensuring timely communication and facilitating understanding by all parties
Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, CRM, and other platforms
Review incoming customer requests for accuracy, enter orders into order management system
Schedule shipments (outbound deliveries and inbound returns) utilizing logistics system, coordinating shipping documents, paperwork, and DOT requirements
Reconcile refrigerant buyback results and inform customer of final totals and resulting buyback credits
Coordinate with Accounts Payable team to ensure customers is paid in a timely manner, and coordinate with Accounts Receivable on customer balances owed
Follow detailed verbal and written instructions
10% Travel Requirement
Working hours: 7:00 AM - 3:30 PM
Skills:
1-3 years customer service experience in a manufacturing/industrial company preferred
Education:
Associate
Experience:
1-4 years
Qualifications:
Associate degree or equivalent work experience (Bachelor?s Degree preferred)
Excellent written and verbal communication skills
Solution-minded professional with a drive to deliver value to our customers
Ability to build and maintain good relationships with customers
Ability to work in a fast paced, ever-changing environment, able to prioritize tasks and managetime effectively
Experience with Word and Excel, CRM systems and order management systems
Go to www.spherion.com/apply/75102 to register and complete an online application or call (217) 359-4488.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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Great full-time opportunity to work with an established company that is the largest independent distributor of refrigerants and the largest refrigerant reclaimer in North America. In this role you will be an integral part of the company's team building relationships with customers, helping their sales team maximize business and ensuring customer satisfaction, retention and growth through exceptional service and attention to detail.
Responsibilities:
Essential Duties and Responsibilities include, but not limited to:
Actively problem solve and identify creative solutions to effectively answer internal and external customer questions, provide guidance, and resolve issues both promptly and thoroughly
Establish relationships and engage with customers in a professional manner
Effectively communicate with both internal and external customers by adjusting your communication style to your audience
Keep organized records of all conversations in our call center database in a comprehensible manner
Be a liaison between operations, sales, finance, and the customer ensuring timely communication and facilitating understanding by all parties
...
Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, CRM, and other platforms
Review incoming customer requests for accuracy, enter orders into order management system
Schedule shipments (outbound deliveries and inbound returns) utilizing logistics system, coordinating shipping documents, paperwork, and DOT requirements
Reconcile refrigerant buyback results and inform customer of final totals and resulting buyback credits
Coordinate with Accounts Payable team to ensure customers is paid in a timely manner, and coordinate with Accounts Receivable on customer balances owed
Follow detailed verbal and written instructions
10% Travel Requirement
Working hours: 7:00 AM - 3:30 PM
Skills:
1-3 years customer service experience in a manufacturing/industrial company preferred
Education:
Associate
Experience:
1-4 years
Qualifications:
Associate degree or equivalent work experience (Bachelor?s Degree preferred)
Excellent written and verbal communication skills
Solution-minded professional with a drive to deliver value to our customers
Ability to build and maintain good relationships with customers
Ability to work in a fast paced, ever-changing environment, able to prioritize tasks and managetime effectively
Experience with Word and Excel, CRM systems and order management systems
Go to www.spherion.com/apply/75102 to register and complete an online application or call (217) 359-4488.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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