Seeking dedicated and sophisticated help desk workers with exceptional customer service skillsComplete directed technical tasks with minimal supervisionTraining included to learn company policies and proceduresResponsibilities:Provide in-house IT support for end users; train and support client services techniciansTake calls resolving issuesAppropriately resolving or escalating calls while providing superior customer serviceAssist with creating desktop images for PCs and laptops with some direction and supervisionProvide basic support for current word processing, spreadsheets, presentations, E-mailWork closely with co-workers and staff that all inquiries are answered and resolved Build cooperative partnerships with coworkers, management, users, contractors and vendors by suggesting online tech tips, FAQs, handouts for supported hardware, software, and processesAdjust and update desktop configurations, including; altering user profiles (locally and across network) and ability to customize standard enterprise desktop and printer settingsTroubleshoot basic security settings, local security policy, Internet connection firewall settingsAssist with testing and evaluation of new technologies and processes Identify and recommend opportunities for process and technology improvements to managementAppropriately seeking direction when needed showing initiative for keeping technical skills currentWorking hours: 8:00 AM - 4:00 PM (Various Shifts Available)Skills:Demonstrate understanding of basic TCP/IP networking by diagnosing and resolving basic network errors Adding/supporting network printersIdentifying network protocols and servicesApply working knowledge of operating system tools and softwareProvide basic troubleshooting for remote connections, network access, and IT alarm conditions or reported downtime / outagesUse concise and appropriate basic communication to assist with customer information and broadcast E-mails, including management and IT awareness and transparency per IT protocolsEducation:High SchoolExperience:0-1 yearsQualifications:Customer Service background preferredEntry level IT backgrounds accepted Comp TIA + certifications preferredMust be vaccinated Please give us a call at 301-696-7700 to schedule an interview right away. IMMEDIATE HIRE!!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.