Local business in the Champaign-Urbana area seeking an individual experienced in sales and customer service to join their cutting-edge and highly-technical team in a goal-oriented, challenging, and intellectual atmosphere.Responsibilities:The primary focus of the Customer Support Specialist position is to work with customers through the sales process, (from initial request to delivery of product). This includes answering questions, recommending solutions, processing of orders, and post sales follow-up.Principal Duties and Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers.Respond promptly to customer inquiries.Provide quotations, estimates, and other sales information to customers.Answer customer telephone calls and emails.Process customer orders into database system.Maintain customer accounts with updated information, requests, and documentation.Review customer contracts and identify any discrepancies with product description, warranty, or liability.Acknowledging and resolving customer complaints.Work with sales manager to ensure proper customer service is being delivered.Gather customer feedback.Working hours: 8:00 AM - 5:00 PMSkills:Excellent communication and problem-solving skills are a must.Excellent office administration and internal communications.Ability to work independently.Meticulous attention to detail.Ability to be patient and friendly with customers.Excellent data entry using custom and web-based application.Education:High SchoolExperience:1-4 yearsQualifications:-Previous sales experience is required-Must be proficient in Microsoft Office products: Word, Excel, Outlook-Intermediate to advanced computer skills required Go to www.spherion.com/apply to register and complete and online application.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.