Now hiring for IT Call Center Representatives. Spherion of NWA currently has IT Call Center opportunities available for 1st, 2nd, and 3rd shifts to support our customer in the Northwest Arkansas area. As an IT Call Center Representative, you will play a crucial role in delivering exceptional customer service. Ideal candidate will have previous experience as a field support technician or working in a help desk environment. We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. This call center opportunity is long term and temp to hire.
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For general call center representative opportunities, click here: https://www.spherion.com/jobs/call-center-representative_bentonville_42297444/
Perks & Benefits:
- Match to the RIGHT opportunity that fits your needs.
- Competitive healthcare package.
- Long term, temp to hire position.
- Pay range of $17 - $23 per hour depending on client, position and exp, level.
- Work with a locally owned and operated staffing company.
- Some customers offer employee perks, recognition, training and fast growth opportunities.
Responsibilities:
- Capture data from projects including check in/out times, time on site, and validating work completion documentation.
- Keep stakeholders informed of the progress of their queries.
- Analyze, isolate, research, and effortlessly explain step-by-step technical troubleshooting solutions related to software or hardware to provide a resolution.
- Excellent attention to detail and follow-through.
- Successfully translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting.
- Prioritize and escalate support based on the client/public impact.
- Demonstrate problem-solving, conflict resolution, negotiation, and de-escalation skills.
- Learning and supporting a variety of purpose-built software.
- Continued familiarity with network devices and latest technologies.
- Maintain the company's high standard of quality and professionalism regarding workmanship, customer relations, coworkers, behavior, and appearance.
- Perform any other duties not specifically stated herein, but which your supervisor may assign.
- Maintain confidentiality of all information, policies, and procedures as required by the Health Insurance Portability and Accountability Act (HIPAA) protocols.
Working hours: 7:00 AM - 6:00 AM (Various Shifts Available)
Skills:
- Help desk experience: 1-3 years (Preferred).
- Physical security experience is a plus. (Access control, alarms etc.)
Education:
No Degree Required
Experience:
1-4 years
Qualifications:
- Strong technical background.
- Strong written and verbal communication skills.
- Expertise in Cisco IOS, Linux, and Windows Server operating systems.
- Experience with multitasking and working on different types of issues.
- Configure/Program hardware/software remotely.
- Ability to execute and or create programs/scripts
Apply today!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).