- Process pay and receive transactions to include deposits, withdrawals, cash checks, process loan payments and payoffs, and process and post credit card payments through remote video conferencing promptly and accurately. - Display an engaging, on-screen presence and positive attitude, while effectively communicating through ITM screen. - Learning and maintaining technological skills for the operation of the Interactive Teller Machine (ITM). - Ability to balance and prioritize a variety of tasks and transactions at one time. Assist customers with closing accounts. - Complete and review BSA/AML reports when necessary - keep apprised of BSA regulatory requirements. - Assist customers with account inquiries and reconciliations. - Handle all transactions with accuracy. - Reconcile virtual cash drawer at end of shift, between core and network manager. - Review and process mobile capture items including items via remote deposits. - Process work timely and submit batches with minimal errors. - Provide exceptional customer service while maintaining knowledge of Bank policies and procedures, applicable laws and regulations/compliance requirements including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
1-4 years
1+ years of experience in a teller or new account/personal banker role with a financial institution is preferred. Basic accounting knowledge desirable
- Minimum of one year of customer service experience.- Must have above-average technological skills or the ability to learn and apply new technologies, processes, and procedures. - Must be bondable. - Must be willing to work digital branch hours, which may differ slightly from office hours. - Knowledge of and ability to use personal computer and 10-key. - Must be able to provide courteous, personal attention to promote individual customer satisfaction and the public perception and reputation of the organization. Treats all customers with respect even in the most negative situation.
High School
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