- Organize cash and coin to be shipped to other bank locations- Prepare shipments and orders of cash and coin to and from the Federal Reserve- Maintain armored car logs and obtain appropriate signatures- Maintain cash levels and balance ATM- Balancing and replenish Teller Cash Recycler (TCR)- Facilitate cash transfers between teller and vault- Process pay and receive transactions to include deposits, withdrawals and cashed checks- Accept loan payments, payoffs and process loan inquiries- Assist customers with closing accounts- Issue cashier checks- Process stop payment requests and holds on items being deposited- QC and maintain logs of holds and hold exceptions- Assist with outgoing wire transfer requests- May assist customers with safe deposit rent payments and entrance to boxes- Process night deposit, mail transactions, and change orders for customers- Complete and review BSA/AML reports when necessary, keep apprised of BSA regulatory requirements- Assist customers with account inquiries and reconcilements- Handle cash and all transactions with accuracy and within cash limit authority- Balance cash drawer during and at end of shift, resolving offages.- Research Cash Balancing Offages with iCore- Process credit card advances, post payments and respond to credit card inquiries- Review and process mobile capture items- Process work timely with minimal errors- Train new tellers- Write and update procedures- Maintain knowledge of bank policies, procedures and regulatory compliance requirements- May need to assist in other departments as well
1-4 years
- Prior Banking experience helpful- Self directed - Must be able to fulfill the responsibilities of the position with minimal supervision- Requires flexibility and willingness to work in various areas of the retail operation to include, but not limited to, the teller line, reception and new accounts- Must be able to prioritize and organize responsibilities to maximize productive results
- 2+years of Teller Experience with demonstrated leadership "The Advantage Way"- Must be bondable- Basic accounting knowledge desirable- Knowledge of and ability to use personal computer and 10-key- Must be able to provide courteous, personal attention to promote individual customer satisfaction and the public perception and reputation of the organization. - Must be able to conduct oneself in a manner that promotes trust in the individual and our organization.- Must maintain confidentiality at all times due to the nature of information about customers and transactions- Participate in a minimum of two Heritage Club events annually.- Participate in two Highlander Cross Country or Track events annually- Participate in two community events annually
High School
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