- Maintain member confidentiality for all documentation and records.- Conduct closing with borrowers in Loan Originators absence, including reviewing documents with members as well as obtaining all required signatures in the appropriate areas.- Request and follow-up on homeowners insurance, homeowners association insurance and flood insurance, as well as verification of mortgagee clause information and loan number.- Notary Public for the State of Montana.- Assign Point of Sale (online applications) to requested loan originators or to a loan originator that works in the area of subject property for better accessibility for the member.- Thoroughly explain the loan process to members so they understand the time frame of the application of their loan.- Answer questions related to the various disclosures that are sent to members.- Obtain property information such as property tax and Montana cadastral information.- Prepare checks, journal tickets, etc. for loan processing.- Prepare document requests to send to Quality Assurance department with all applicable verifications for modification requests, balloon renewals and term extensions.- Prepare and review loan files and evaluate for completeness.- Create loan files: follow up on loan document exceptions and issues.- Order appraisals from ARD as requested by Originator.- Coordinate meetings for Mortgage Loan Originators; prepare internal documents and reports; type letters and meeting minutes.- Prepare credit information for use by Mortgage Loan Originators, address any discrepancies relating to Red Flags and detail action taken in the form of a loan note.- Assist members and employees with questions and problems, and perform other duties and special projects according to Supervisor requests and departmental needs.- Advance member lines of credit, including filling out journal tickets, waiver of lien forms and construction draw requests.- Follow up on issues relating to debit/credits to Member accounts as requested by the customer or the responsible Mortgage Loan Originator.- Scan and upload documents to the correct categories of the imaging system in preparation for assignment to loan underwriting and loan processing.
1-4 years
- Ability to organize and prioritize multiple projects, multi-task, and work in stressful situations without direct supervision from time to time- Excellent verbal and written communication skills- Ability to follow oral and written instructions- The ability and willingness to work with a variety of general office equipment including Excel, Word and Vision software; as well as typing, keyboarding and 10- key skills.
- High school diploma required- 1-3 years banking experience required- Basic knowledge of consumer, real estate and commercial loan required- Reliable transportation as meetings can occasionally take place at a different location.
High School
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