- Performing water maintenance/cleaning route (daily/weekly/monthly)- Keeping daily customer maintenance and repair appointments on time and completing projects in a timely manner- Time management skills to return customer calls, and communicate and coordinate with both customers, vendors, and office manager- Use scheduling software and CRM to make notes, upload photos and communicate parts needed/ordered or current status- Maintain inventory in warehouse and order appropriate inventory to maintain back stock and- Maintain inventory in work trucks by monitoring, and keeping sufficient stock at all times between trucks and warehouse- Working with Manufacturers/tech support to troubleshoot issues on hot tubs- Troubleshooting hot tub issues thoroughly to identify issues and diagnose a resolution- Properly diagnosing issues with hot tubs, swim spas and saunas- Identifying hot tub issues and diagnosing the accurate repair to resolve it (pumps, heaters,control boards, topside controllers, speakers, jets, plumbing, electrical, circulation pumps, lighting, etc.)- Ordering parts as needed for specific jobs at the best price- Tracking and receiving parts ordered properly- Stock and storing all parts properly while keeping an accurate count- Repairing hot tubs successfully while maintaining profitability in an urgent manner- Removing and reinstalling hot tub covers, cover lifters, cabinets, and fixing damages to hot tubs and equipment- Maintaining and servicing company vehicle
1-4 years
- Ability to travel between job sites (Valid Driver's License)- Ability to use technology for scheduling, tracking services, ordering parts, and billing- Reliable transportation to Raleigh or Durham Branch- Availability to work 40 hours a week plus overtime as needed- CPO certified or knowledgeable to test and maintain water- Basic understanding and knowledge of tools- Basic understanding of water chemistry and how to clean/maintain hot water- Basic knowledge and understanding of plumbing parts and ability to identify leaks and plumbing related issues on hot tubs- Basic knowledge of electrical and ability to disconnect and reconnect hot tubs as well as rewire speakers, control boards, control panels, pumps, heaters, etc.- Ability to get into small spaces and lift 50lbs.- Positive attitude and customer service oriented- Forklift and warehouse experience is a plus
- Electrical experience and understanding of voltage meters, ground wiring, and breakers- Maintenance or mechanical experience- Knowledge of water chemistry- Plumbing knowledge
No Degree Required
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