A customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Responsibilities:Manage large amounts of incoming callsGenerate sales leadsIdentify and assess customers? needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersWorking hours: 8:00 AM - 5:00 PMSkills:Proficient Microsoft word/ExcelProficient using a multi phone systemGood Communication SkillsTyping 30+ wpmEducation:High SchoolExperience:1-4 yearsQualifications:Proven customer support experience or experience as a client service representativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively If you are interested in working in a leading manufacturing company in the Columbus market and meet the qualifications, we want to hear from you! Apply here and call Keaire at (706) 393-8465Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.