member support specialist.

Full-time, 38 hours per week - Monday through Thursday 8-4 or 9-5, Fri 8-2 or 9-3
Remote (90%)
$18.75/hour

Responsibilities:
Elevates the customer experience and facilitates members? use of customer-facing technology platforms while always maintaining data integrity.
Acts as subject matter expert in council systems including, but not limited to membership and program registration, product program, special events, camp, and troop/service unit operations.
Executes internal policies, processes, and workflows to maintain data integrity and customer service standards.
Performs data maintenance projects across multiple platforms, as assigned.
Actively participate in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.
Ensures compliance with the core values, and uses it as the basis for personal conduct, conflict resolution, and correspondence with customers and coworkers.
Remains current on all company initiatives, and national and local trends affecting girls, and is able to correspond with customers accordingly.
Performs other duties as necessary or assigned.

Working hours: 8:00 AM - 5:00 PM

Skills:
Strong organizational and problem-solving skills.
Ability to keep difficult conversations on track, remaining personable and providing a positive experience throughout.

Education:
Associate

Experience:
1-4 years

Qualifications:
Effective communicator with demonstrated ability to manage internal and external communications in a thorough and clear manner. Both verbally and in writing
Capacity to plan, organize and prioritize work independently and as part of a team while managing deadlines in a fast-paced environment.
Organized, detail oriented, and customer focused.
Ability to project a high level of professionalism while networking in the public arena.
Ability to speak passionately and with conviction about the company Mission and its importance to the public.
Ability to recognize when immediate action is required; to recognize when sufficient information has been obtained to make a decision; to make decisions where appropriate or escalate them as necessary; to follow through without undue delay.
Demonstrated reasoning and negotiation skills to identify and resolve conflict.
Associates degree or equivalent with one or more years of relevant experience.
Proficiency in Microsoft Office and web-browsing software.
Ability to quickly learn new software applications as necessary.


Apply to this posting and attach your resume.
If you are a fit for this role a member of our team will be in touch for a quick call to discuss the next steps.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

For certain assignments, Covid-19 vaccination and/or testing may be required by Spherion's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Spherion representative for more information.