night auditor/ front desk agent.

- Greets, registers and assigns rooms to guests. Handles credit cards, information and an overview of guest services.- Issues room keys and location instructions to guests- Serves as the primary liaison to guests. - Handles stressful situations, makes mature and knowledgeable decisions. - Handles all guest complaint or problems to exceed the guests expectations- Personally demonstrates a commitment to guest service by responding to guest needs and concerns; be committed to making every guest satisfied- Consistently maintains positive demeanor- Handles incoming guest reservations via phone. Takes reservation accurately and enters into PMS system- Handles guest check-in and check-out in an accurate and efficient manner- Handles arriving reservations determining and assigning special requests when necessary and acknowledging top tier customers- Answers inquiries pertaining to all hotel services, registration of guests and shopping, dining entertainment and travel directions within the local market. - Handle all guest service requests- Computes bill, collects payment and makes change for guests- Ability to focus on the guest, ensuring complete satisfaction with each transaction / interaction- Conveys company information, decision, or problems to appropriate parties on a timely basis- Works to resolve disagreements and is respectful of peers and co-workers- Manages and controls assigned cash bank and balances shift within established procedures- Keeps all work areas neat, clean, organized and free of hazards- Projects and assignments are completed thoroughly, professionally, and with care

0-1 years

Adjusts to high-pressure conditions and is open to changeAssumes responsibility for personal growth and developmentConducts him\herself (acts and dresses) professionally at all times; sets standards for all associatesPerform other functions as required and directed.

No degree required2 year of guest service experience is required

No Degree Required