Greets the public at the counter and on the phone and assists with their requests and/or questions. Effectively resolve problems for customers within the guidelines of City policies and statutes. Directs calls, takes messages, and answers general questions related to the city and questions dealing with business licenses.Practices good oral and written communication skills as a tool for resolving conflicts with customers.Assists with occupational tax license approvals and renewals.Receives occupational license applications; reviews applications for accuracy and completeness; enters data from applications into computer; calculates license fees and any penalties.Assists citizens with information on obtaining an occupational tax license.Prints license certificates and license reports; verifies license information and mails to applicants.Coordinates license renewal process; prepares and mails out license renewal notices.Receives moneys in payment of taxes, penalties, utility payments, or other fees; records transactions and issues receipts; verifies monies received for deposit and generates report for deposit of money.Closes out the day on the computer and distributes reports, as necessary.Files and retrieves materials and data from manual filing systems and computerized databases.Monitors inventory of department equipment, forms, and supplies; ensures availability of adequate materials to conduct work activities; initiates request for new/replacement materials.Be dependable and always meet acceptable attendance requirements. Follow all applicable safety rules and regulations.Attend meetings/workshops/training as required. Traveling may be required.Performs other duties as assigned.
Minimum: Two years occupational tax license and/or building permitting experience or related customer service experience and a high school diploma equivalent. Must be proficient in Microsoft Office programs, particularly Excel, Word, and EmailOne year of related government administrative office experience or satisfactory completion of a business or related training curriculum.Knowledge of English, spelling, punctuation, arithmetic, office practices, procedures, and use of standard office machines.Ability to type at a speed necessary for successful job performance and operate a ten-key calculator.Ability to learn assigned tasks readily within a reasonable training period, and to adhere to prescribed routines.Ability to communicate and deal effectively with the public and other employees both orally and in writing.Ability and knowledge of computer operating systems with experience in operating personal computers and various software.Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.
We are here to help you with your questions.