office support.

Monitors front desk and reception area of site office; including answering phone calls and emails and receiving walk-in visitors to office; receives and responds to inquiries from applicants, tenants, other staff, and community organizations when appropriate.Provides customer service to applicants, tenants, and the general public; responds to inquiries regarding program information, the admissions process, application status, continued occupancy, and rent payments, escalating matters as needed. Documents customer service interactions and resolutions.Receives, sorts, and distributes mail.Provides clerical and administrative support to property management office, including recordkeeping, document generation, data tracking, telephoning, mailing, and filing as assigned. Ensures adequate supply of forms and flyers are available for housing applicants.Assists property management staff with eligibility and continued occupancy processes, including receiving and reviewing applications for completeness, verifying information, performing criminal background and credit checks, verifying income and collecting supporting documentation as required by HUD or other funding guidelines. Prepares and sends written requests for income verification and verifies income from third party via mail and fax, or telephone.Performs or coordinates all move-in, move-out, annual, and follow-up inspections and handles minor complaints.Coordinates with tenants to schedule exterminations, remodeling, and other activities initiated by management that affect the physical condition of the housing unit.Responds to requests; identifies administrative needs of the department and develops appropriate solutions and/or recommendations.Processes application updates, enters information in appropriate location(s) and communicates with applicants, current and former tenants as required.Compiles and submits office supply requests to supervisor.Maintains supplies, including cleaning, toner, and cartridge replacements.Prepares letters, office forms, records, correspondences, and memos.Enter work orders on a timely basis as received and assist the department in documenting closed work orders.

1-4 years

see required

High School Diploma or GED and a minimum of three (3) years of experience providing administrative support to property management or a similar field such as a social service organization. An equivalent combination of education and experience may be considered

High School