Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.The Operations Manager (OM) will be responsible for overseeing the day-to-day operations of the team to ensure quality response, consistent follow-up and communication, appropriate problem solving and escalation, development of support procedures, adequate staffing levels for inbound coverage, and timely resolution of requests to exceed or meet established client metrics and Service Level Agreements (SLAs). The OM will also build and manage the customer support team through an aggressive ramp and ultimately drive the development of a climate of superior customer service, and a high performing, goal-oriented staff.Responsibilities:? Achievement of intraday, daily, weekly and monthly SLA targets? Attend, manage or organize disciplinary procedures as required? Be cost conscious and ensure that resources are managed as efficiently as possible, maximizing opportunities to reduce cost without compromising service? Partner with HR to ensure all performance / behavioral issues and employee separations are completed timely, thoroughly and accurately? Contribute at varying levels of involvement in operational projects and initiatives? Manage day to day operations and ensure that all daily and periodic activities are completed as planned? Manage the delivery of contractual metrics and service levels in order to satisfy client needs and meet revenue targets? Motivate and develop Team Leaders through coaching, feedback and personal development in order to enhance performance delivery, meet contractual obligations and maximize staff retention? Leverage Training organization to ensure expectations are aligned? Partner with Workforce Management to support SLAs? Provide an efficient and flexible response to operational issues, in order to maintain levels of service delivery, client and customer satisfaction? Provide leadership, direction, develop and maintain team morale ? Available 24 x 7 for escalations or other issues requiring immediate attentionWorking hours: 8:00 AM - 5:00 PMSkills:--Deal with constant change while maintaining a consistent environment for the team--Effectively manage people and provide team leadership--Monitor and coach in a positive and supportive manner--Apply accuracy, and attention to detail and data standards to all initiatives--Work in teams and coordinate work efforts--Display strong communication, organizational, and interpersonal skills--Analyze data to draw solid conclusions and construct and implement impactful action plans--Thrive in a high intensity, ever-changing, fast paced environment--Use high proficiency with Google Workspace or Microsoft Office applications--Demonstrate strong analytical skillsEducation:High SchoolExperience:1-4 yearsQualifications:? Deal with constant change while maintaining a consistent environment for the team? Effectively manage people and provide team leadership? Monitor and coach in a positive and supportive manner? Apply accuracy, and attention to detail and data standards to all initiatives? Work in teams and coordinate work efforts? Display strong communication, organizational, and interpersonal skills? Analyze data to draw solid conclusions and construct and implement impactful action plans? Thrive in a high intensity, ever-changing, fast paced environment? Use high proficiency with Google Workspace or Microsoft Office applications? Demonstrate strong analytical skills For immediate consideration please apply on our website: https://www.spherion.com/charlestonor email your resume to: email@example.com Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.