patient account representative.

Patient Account Representative responsibilities and duties:
- Manages queue of patient accounts to be worked following company policies and procedures. Able to reach and exceed daily/monthly goal.
- Knows and complies with all state laws governing the collection of accounts.
- Contacts patients regarding a hospital or clinic bill to collect a payment or to make payment arrangements.
- Payments are made by representative on behalf of patient using client's payment portals. Provides payment portal information to those patients that wish to make a payment online at a later date.
- Prints and mails or emails patient itemized statements or payment receipts per patient request.
- Enters collection notes in company and client systems based on clients' preferences.
- Send/receive and responds to emails in a timely manner.
- Answers account related questions from coworkers, supervisor, client, and patients.
- Payment conflict resolution.
- Must maintain a professional tone on the phone and in all written/electronic correspondence.
- Works independently and efficiently, able to prioritize daily responsibilities.

Working hours: 8:00 AM - 5:00 PM

Skills:
Continued education preferred such as, certification, associate's, bachelor's degree, etc.

Education:
High School

Experience:
1-4 years

Qualifications:
Education and Experience:
- High school diploma/GED required
- 3+ years of Advanced level of customer service
- 1-2 years medical collections experience and/or
- 1-2 years Medical Biller or Medical Payment Specialist
- Proficiency with database software and MS Office Suite
- Ability to overcome obstacles and get results
- Effective communication and negotiation skills


Apply at www.spherion.com

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

For certain assignments, Covid-19 vaccination and/or testing may be required by Spherion's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Spherion representative for more information.