patient support operator.

The Patient Support Operators are responsible for taking inbound calls and/or placing return calls to patients who require additional support. They are also responsible for confirming and/or rescheduling appointments, sending messages regarding prescription renewals, test results, and referral requests, assisting with directions, answering any questions or concerns that a patient may have regarding the patient portal and more.

Working hours: 8:00 AM - 5:00 PM

Skills:
- Preferred: Associate's degree
- Preferred: Bi-lingual/Spanish Speaking
- Knowledge of medical terminology.
- Knowledge of health care field.
- Knowledge of legal and ethical considerations related to patient information.
- Knowledge of customer/patient service principles, applications, and conflict resolution.
- Skill in putting information in preferred medical record system, meeting clinic standards.
- Skill in diffusing tense situations through diplomatic problem-solving.
- Skill in using computer, phone, and medical records software.
- Ability to communicate effectively with patients and staff via phone, in person and through email.
- Ability to multi-task and work in a fast-paced patient support center environment.
- Ability to hit and exceed customer/patient service level and quality goals.

Education:
High School

Experience:
1-4 years

Qualifications:
- High school diploma
- 1+ years customer/patient service experience
- Experience in a medical office or high-volume call center
- Experience with call center or EMR software
- Passion for providing superior patient service
- Adhere to compliance and HIPPA regulations.
- Must be able to pass a Level II Background Check


For immediate consideration apply today with your resume or call/text our office at 352-728-8787.

Spherion Staffing
1710 Citrus Blvd.
Leesburg, FL 34748

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

For certain assignments, Covid-19 vaccination and/or testing may be required by Spherion's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Spherion representative for more information.