Our large and reputable health-care client in the Santa Barbara area has an immediate, long-term temp need for a PBX Operator that will ensure that all calls to the facility are handled in an expedient, accurate and pleasant manner. This is an excellent long-term opportunity to anyone with experience in customer service and PBX operation.
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Responsibilities:
Responsibilities are broken down as follows:
- Answers all incoming calls in a pleasant and courteous manner, doing some limited screening, and directing each call to the appropriate extension
Percentage of time: 35% (main daily responsibility)
- Uses the PC-based operator console program to answer and handle incoming calls. Familiar with the specialty keyboard, knows how to search, page, able to park and retrieve calls, handle emergency procedures, knows how to troubleshoot problems with system and the voice saver program.
Percentage of time: 25%
- Implements emergency procedures as necessary.
Percentage of time: 5%
- Monitors the alarm systems in the Communications Center and responds appropriately to any alarms that occur, Completes appropriate paperwork and follows through as necessary to assure appropriate response.
Percentage of time: 5%
- Provides prompt and courteous responses to all incoming and outgoing calls.
Percentage of time: 3%
- Reports promptly any telephone system or equipment problems
Percentage of time: 2%
- Acts as the base station for the Security Department after hours, on weekends and holidays, maintaining radio contact with the officers on duty.
Percentage of time: 5%
- Operates paging system including transferring pagers and troubleshooting pager problems. Also uses CAMS, the text board system and occasionally overhead page to relay accurate information.
Percentage of time: 10%
- Prepares for distribution assorted newspapers to various departments each day.
Percentage of time: 2%
- Maintains an accurate on call list for various departments and contacts those individuals as needed. Posts on call info on the portal at the beginning of each shift.
Percentage of time: 5%
- Assists visitors and employees via the intercom system with access to the parking structures.
Percentage of time: 3%
Working hours: Various Shifts Available
Skills:
- Ability to use a PC to operate the PBX console program and other communications systems in the department.
- remain courteous and friendly via phone and in person
- ability to communicate in a pleasant and courteous manner,
Education:
High School
Experience:
0-1 years
Qualifications:
- MUST BE flexible for night shift and day shift, including weekends.( Schedules provided every 2 weeks.)
- Preferred: One year PBX operator or customer service experience
Apply with resume TODAY to be considered for this incredible opportunity with a large local employer!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
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Our large and reputable health-care client in the Santa Barbara area has an immediate, long-term temp need for a PBX Operator that will ensure that all calls to the facility are handled in an expedient, accurate and pleasant manner. This is an excellent long-term opportunity to anyone with experience in customer service and PBX operation.
Responsibilities:
Responsibilities are broken down as follows:
- Answers all incoming calls in a pleasant and courteous manner, doing some limited screening, and directing each call to the appropriate extension
Percentage of time: 35% (main daily responsibility)
- Uses the PC-based operator console program to answer and handle incoming calls. Familiar with the specialty keyboard, knows how to search, page, able to park and retrieve calls, handle emergency procedures, knows how to troubleshoot problems with system and the voice saver program.
Percentage of time: 25%
- Implements emergency procedures as necessary.
Percentage of time: 5%
- Monitors the alarm systems in the Communications Center and responds appropriately to any alarms that occur, Completes appropriate paperwork and follows through as necessary to assure appropriate response.
...
Percentage of time: 5%
- Provides prompt and courteous responses to all incoming and outgoing calls.
Percentage of time: 3%
- Reports promptly any telephone system or equipment problems
Percentage of time: 2%
- Acts as the base station for the Security Department after hours, on weekends and holidays, maintaining radio contact with the officers on duty.
Percentage of time: 5%
- Operates paging system including transferring pagers and troubleshooting pager problems. Also uses CAMS, the text board system and occasionally overhead page to relay accurate information.
Percentage of time: 10%
- Prepares for distribution assorted newspapers to various departments each day.
Percentage of time: 2%
- Maintains an accurate on call list for various departments and contacts those individuals as needed. Posts on call info on the portal at the beginning of each shift.
Percentage of time: 5%
- Assists visitors and employees via the intercom system with access to the parking structures.
Percentage of time: 3%
Working hours: Various Shifts Available
Skills:
- Ability to use a PC to operate the PBX console program and other communications systems in the department.
- remain courteous and friendly via phone and in person
- ability to communicate in a pleasant and courteous manner,
Education:
High School
Experience:
0-1 years
Qualifications:
- MUST BE flexible for night shift and day shift, including weekends.( Schedules provided every 2 weeks.)
- Preferred: One year PBX operator or customer service experience
Apply with resume TODAY to be considered for this incredible opportunity with a large local employer!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
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