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      • Jacksonville, Florida
      • Temp to Perm
      • $15.00 per hour
      • 5:00 PM - 10:00 PM
      If you enjoy the fashion industry, we have an excellent opportunity for you. Spherion is looking for smiling faces, professional attitudes and motivated individuals to assist with a position at Coach, located near the airport, on the Northside of Jacksonville.This is a part time class. The part time hours will be 5pm-10pm or 6pm-10pm, possibly with weekends.. The training will be Monday-Friday 8am-5pm, and you must be available for the entirety of the training period.Responsibilities:- Respond to incoming phone and email contacts from customers in a professional and efficient manner- Mitigate customer escalations through effective decision making and problem solving skills- Maintain knowledge and ability to effectively articulate the clients brand, products, policies, and procedures- Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences- Leverage multiple systems and tools to effectively handle customer contacts- Simultaneously handle cross-functional tasks including calls, emails, and data processing- Other duties as assignedWorking hours: 5:00 PM - 10:00 PMSkills:Spelling and GrammarCustomer Service ExperienceComputer Literacy SkillsEducation:High SchoolExperience:1-4 yearsQualifications:- 1 year customer service experience Please call us today if this sounds like a good fit!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      If you enjoy the fashion industry, we have an excellent opportunity for you. Spherion is looking for smiling faces, professional attitudes and motivated individuals to assist with a position at Coach, located near the airport, on the Northside of Jacksonville.This is a part time class. The part time hours will be 5pm-10pm or 6pm-10pm, possibly with weekends.. The training will be Monday-Friday 8am-5pm, and you must be available for the entirety of the training period.Responsibilities:- Respond to incoming phone and email contacts from customers in a professional and efficient manner- Mitigate customer escalations through effective decision making and problem solving skills- Maintain knowledge and ability to effectively articulate the clients brand, products, policies, and procedures- Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences- Leverage multiple systems and tools to effectively handle customer contacts- Simultaneously handle cross-functional tasks including calls, emails, and data processing- Other duties as assignedWorking hours: 5:00 PM - 10:00 PMSkills:Spelling and GrammarCustomer Service ExperienceComputer Literacy SkillsEducation:High SchoolExperience:1-4 yearsQualifications:- 1 year customer service experience Please call us today if this sounds like a good fit!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Wisconsin
      • Permanent
      • $17.00 per hour
      • 8:00 AM - 5:00 PM
      Our client is looking for a Customer Service Representative. This is a Direct Hire position with hours M-F.Responsibilities:Answers customer calls related to order status and product or pricing information.Meets metric standards such as: monthly sales goals, conversion rates, available phone time, in bound talk time, number of abandons and logouts, and work time-away. Meets standards established for any new system enhancements used on the job, such as chat or skype functions.Support the clerical functions needed for processing an accurate order or customer request into our business system. Must complete data entry with minimal to no errors.Determine customer requirements and expectations in order to recommend specific products and solutions and proactively close sales over the phone.Problem solves independently, yet asks for help and direction when faced with unusual or complex situations.Maintains a professional, positive, and pro-active approach and consistently projects the demeanor of a team member who contributes to solutions. Maintains efficiency and courtesy throughout the work day.Meets customer service script parameters: uses approved greeting and closure, completes the call to the customer???s satisfaction and uses warranty guidelines appropriately. Assists the customer in understanding our policies and products. Always puts the customer first.Complete special projects and other business tasks as assigned by your supervisor.Resolve level 1 and level 2 technical issues over the phoneWorking hours: 8:00 AM - 5:00 PMSkills:Experience with Oracle or another CRM preferred.3+ years call center experience.2 years of inside or outside sales managing a prospect database is a plus.Attention to detail and ability to prioritizeProficient in order processing, customer service and telephone skills.Ability to process orders with minimal to no errors.Demonstrates conflict resolution and problem solving skills.Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.Excellent written and oral communication skills. Uses proper grammar and spelling.Ability to deliver on monthly sales targets.Able to sit and talk on a cordless headset for extended periods.Education:High SchoolExperience:1-4 yearsQualifications:Experience with Oracle or another CRM preferred.3+ years call center experience.2 years of inside or outside sales managing a prospect database is a plus.Attention to detail and ability to prioritizeProficient in order processing, customer service and telephone skills.Ability to process orders with minimal to no errors.Demonstrates conflict resolution and problem solving skills.Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.Excellent written and oral communication skills. Uses proper grammar and spelling.Ability to deliver on monthly sales targets.Able to sit and talk on a cordless headset for extended periods. 2-3 years in a customer service role.High school diploma or equivalent. Associates degree is a plus.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Our client is looking for a Customer Service Representative. This is a Direct Hire position with hours M-F.Responsibilities:Answers customer calls related to order status and product or pricing information.Meets metric standards such as: monthly sales goals, conversion rates, available phone time, in bound talk time, number of abandons and logouts, and work time-away. Meets standards established for any new system enhancements used on the job, such as chat or skype functions.Support the clerical functions needed for processing an accurate order or customer request into our business system. Must complete data entry with minimal to no errors.Determine customer requirements and expectations in order to recommend specific products and solutions and proactively close sales over the phone.Problem solves independently, yet asks for help and direction when faced with unusual or complex situations.Maintains a professional, positive, and pro-active approach and consistently projects the demeanor of a team member who contributes to solutions. Maintains efficiency and courtesy throughout the work day.Meets customer service script parameters: uses approved greeting and closure, completes the call to the customer???s satisfaction and uses warranty guidelines appropriately. Assists the customer in understanding our policies and products. Always puts the customer first.Complete special projects and other business tasks as assigned by your supervisor.Resolve level 1 and level 2 technical issues over the phoneWorking hours: 8:00 AM - 5:00 PMSkills:Experience with Oracle or another CRM preferred.3+ years call center experience.2 years of inside or outside sales managing a prospect database is a plus.Attention to detail and ability to prioritizeProficient in order processing, customer service and telephone skills.Ability to process orders with minimal to no errors.Demonstrates conflict resolution and problem solving skills.Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.Excellent written and oral communication skills. Uses proper grammar and spelling.Ability to deliver on monthly sales targets.Able to sit and talk on a cordless headset for extended periods.Education:High SchoolExperience:1-4 yearsQualifications:Experience with Oracle or another CRM preferred.3+ years call center experience.2 years of inside or outside sales managing a prospect database is a plus.Attention to detail and ability to prioritizeProficient in order processing, customer service and telephone skills.Ability to process orders with minimal to no errors.Demonstrates conflict resolution and problem solving skills.Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.Excellent written and oral communication skills. Uses proper grammar and spelling.Ability to deliver on monthly sales targets.Able to sit and talk on a cordless headset for extended periods. 2-3 years in a customer service role.High school diploma or equivalent. Associates degree is a plus.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Billings, Montana
      • Temp to Perm
      • $12.00 - $14.00 per hour
      • 8:00 AM - 5:00 PM
      Local company is looking for a- PT CSR for an educational products. Part time hours are -16 during non peak time Feb-April and 38 hours during peak May-Dec. Flexible schedule.1. Order entry2. Product and order questions3. Resolving customer issues4. Processing customer feedbackResponsibilities:Ensures delivery of excellent customer service.Accurately receives and enters telephone, mail, email, and fax orders.Export orders from our website into our order processing system and complete steps for processing.Must be willing to learn about science educational products and be able to answer product questions and assist customers with product selection.Working hours: 8:00 AM - 5:00 PMSkills:Able to navigate between multiple software programs quickly, efficient in Microsoft Office.Vivid attention to detail while improving efficiency.Must have exceptional phone etiquetteEducation:High SchoolExperience:1-4 yearsQualifications:Must be reliableTwo years customer service experience. If you are already registered, give us a call at 406-655-9200.If you are not registered, please go to www.spherion.com/apply and register.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Local company is looking for a- PT CSR for an educational products. Part time hours are -16 during non peak time Feb-April and 38 hours during peak May-Dec. Flexible schedule.1. Order entry2. Product and order questions3. Resolving customer issues4. Processing customer feedbackResponsibilities:Ensures delivery of excellent customer service.Accurately receives and enters telephone, mail, email, and fax orders.Export orders from our website into our order processing system and complete steps for processing.Must be willing to learn about science educational products and be able to answer product questions and assist customers with product selection.Working hours: 8:00 AM - 5:00 PMSkills:Able to navigate between multiple software programs quickly, efficient in Microsoft Office.Vivid attention to detail while improving efficiency.Must have exceptional phone etiquetteEducation:High SchoolExperience:1-4 yearsQualifications:Must be reliableTwo years customer service experience. If you are already registered, give us a call at 406-655-9200.If you are not registered, please go to www.spherion.com/apply and register.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fultondale, Alabama
      • Temp to Perm
      • $14.00 per hour
      • 7:00 AM - 4:00 PM
      High volume inbound Call Center in need of an experienced Call Center representative.Responsibilities:Answer and document all incoming calls. Greet and assist walk-in customers.Working hours: 7:00 AM - 4:00 PMSkills:Excellent customer service skills.Education:High SchoolExperience:1-4 yearsQualifications:High school diploma or equivalent.2+ years experience in a call center environment. Apply onlineSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      High volume inbound Call Center in need of an experienced Call Center representative.Responsibilities:Answer and document all incoming calls. Greet and assist walk-in customers.Working hours: 7:00 AM - 4:00 PMSkills:Excellent customer service skills.Education:High SchoolExperience:1-4 yearsQualifications:High school diploma or equivalent.2+ years experience in a call center environment. Apply onlineSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Reno, Nevada
      • Temp to Perm
      • $15.00 per hour
      • 8:00 AM - 4:30 PM
      Inbound call center openings available for South Reno based location, Temp to hire. Assisting auto insurance members with membership renewal, coverage questions, and other inquiries. Working hours are typically Monday-Friday 8am-4:30pm, but shift times will vary and weekend coverage is required.This is a call center position. Our representatives assist auto insurance members by addressing inquiries in relations to the client's auto insurance policies.Responsibilities:Representatives are expected to:-Take inbound phone calls from auto insurance members and assist them with their insurance needs.-Complete outbound call campaigns. These do not involve cold calling and are in follow up to inquiries made by the customer.Working hours: 8:00 AM - 4:30 PMSkills:Customer service skillsPhone skillsComputer skills, outlook preferred.Education:No Degree RequiredExperience:1-4 yearsQualifications:Previous call center experience preferred, but customer service experience will be considered as well1-4 years of previous experience in either fieldBackground check required Apply today, positions begin mid July.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Inbound call center openings available for South Reno based location, Temp to hire. Assisting auto insurance members with membership renewal, coverage questions, and other inquiries. Working hours are typically Monday-Friday 8am-4:30pm, but shift times will vary and weekend coverage is required.This is a call center position. Our representatives assist auto insurance members by addressing inquiries in relations to the client's auto insurance policies.Responsibilities:Representatives are expected to:-Take inbound phone calls from auto insurance members and assist them with their insurance needs.-Complete outbound call campaigns. These do not involve cold calling and are in follow up to inquiries made by the customer.Working hours: 8:00 AM - 4:30 PMSkills:Customer service skillsPhone skillsComputer skills, outlook preferred.Education:No Degree RequiredExperience:1-4 yearsQualifications:Previous call center experience preferred, but customer service experience will be considered as well1-4 years of previous experience in either fieldBackground check required Apply today, positions begin mid July.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • West Columbia, South Carolina
      • Permanent
      • $40,000 per year
      • 8:00 AM - 5:00 PM
      Spherion is partnering with a premier Lexington County-based employer in search of a Customer Service Specialist. This is a TEMP TO HIRE role that offers the opportunity to join a well-established, stable organization with a reputation as one of the best employers in the area, as well as competitive pay, great company culture, and a close-knit, supportive team. If this sounds like a position that would interest you, apply today for immediate considerations!Responsibilities:- Handle customer calls and email inquiries- Process new orders based on customer request, including checking prices and verifying product availability- Troubleshoot customer problems- Some upselling of products and servicesWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills, friendly, service-oriented phone presence- Able to work well in a fast-paced, goal-oriented environment- Able to learn technical terminology- Strong organizational skills, ability to multi-taskEducation:High SchoolExperience:1-4 yearsQualifications:- High School diploma required- Prior experience in a high-volume customer service environment Apply today for IMMEDIATE considerationSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is partnering with a premier Lexington County-based employer in search of a Customer Service Specialist. This is a TEMP TO HIRE role that offers the opportunity to join a well-established, stable organization with a reputation as one of the best employers in the area, as well as competitive pay, great company culture, and a close-knit, supportive team. If this sounds like a position that would interest you, apply today for immediate considerations!Responsibilities:- Handle customer calls and email inquiries- Process new orders based on customer request, including checking prices and verifying product availability- Troubleshoot customer problems- Some upselling of products and servicesWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills, friendly, service-oriented phone presence- Able to work well in a fast-paced, goal-oriented environment- Able to learn technical terminology- Strong organizational skills, ability to multi-taskEducation:High SchoolExperience:1-4 yearsQualifications:- High School diploma required- Prior experience in a high-volume customer service environment Apply today for IMMEDIATE considerationSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Stuart, Florida
      • Temp to Perm
      • $15.00 per hour
      • 8:00 AM - 5:00 PM
      We are currently looking for Customer Service Representatives to work in a medical call center setting. These Customer Service Representatives will be answering patient questions and referring them to the necessary resources to solve their problems.Responsibilities:-Appointment Scheduling-Referrals-Insurance Verification-Check Patients In/OutWorking hours: 8:00 AM - 5:00 PMSkills:-Strong communication, both written and verbal-Great active listening skills-Exceptional interpersonal and rapport building skills-A patient and empathetic attitude-Strong time management and organizational skills-Adaptability and flexibilityComfortable working in fast-paced environmentsEducation:High SchoolExperience:1-4 yearsQualifications:-Must have high school diploma or GED-Must pass 10 panel drug screen-Must pass 7 year county background Please apply via spherion.com/jobs or email your resume directly to the recruiter at ashleytuccio@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      We are currently looking for Customer Service Representatives to work in a medical call center setting. These Customer Service Representatives will be answering patient questions and referring them to the necessary resources to solve their problems.Responsibilities:-Appointment Scheduling-Referrals-Insurance Verification-Check Patients In/OutWorking hours: 8:00 AM - 5:00 PMSkills:-Strong communication, both written and verbal-Great active listening skills-Exceptional interpersonal and rapport building skills-A patient and empathetic attitude-Strong time management and organizational skills-Adaptability and flexibilityComfortable working in fast-paced environmentsEducation:High SchoolExperience:1-4 yearsQualifications:-Must have high school diploma or GED-Must pass 10 panel drug screen-Must pass 7 year county background Please apply via spherion.com/jobs or email your resume directly to the recruiter at ashleytuccio@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Asheville, North Carolina
      • Temp to Perm
      • $13.00 - $15.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion is hiring a Customer Service Representative for a company located here in Asheville, NC. While customer service experience is preferred, it is not required. Entry level candidates are encouraged to apply!Responsibilities:-Interact directly with customers via telephone, email, online chat or in person to provide support and information on products or services-Collect and enters orders for new or additional products or services-Utilize customer contact list to sell additional/enhanced products, services -Field customer questions and complaints and forward all issues to the assigned specialist or other appropriate team member-Maintain customer accounts and records of customer interactions with details of inquiries, complaints or commentsWorking hours: 8:00 AM - 5:00 PMSkills:Excellent communication skills including active listeningAble to work in a fast paced, very busy environmentDetail oriented and organizedProficient on computers and technologyAble to multi-task and work on several projects at onceEducation:High SchoolExperience:1-4 yearsQualifications:At least 1 year customer service experience Proficient on Google Suites and MS Office SuitesQuickbooks experience a plusType 50+ WPM Apply today at www.spherion.com or text the word "JOBS" to 828-348-0390!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is hiring a Customer Service Representative for a company located here in Asheville, NC. While customer service experience is preferred, it is not required. Entry level candidates are encouraged to apply!Responsibilities:-Interact directly with customers via telephone, email, online chat or in person to provide support and information on products or services-Collect and enters orders for new or additional products or services-Utilize customer contact list to sell additional/enhanced products, services -Field customer questions and complaints and forward all issues to the assigned specialist or other appropriate team member-Maintain customer accounts and records of customer interactions with details of inquiries, complaints or commentsWorking hours: 8:00 AM - 5:00 PMSkills:Excellent communication skills including active listeningAble to work in a fast paced, very busy environmentDetail oriented and organizedProficient on computers and technologyAble to multi-task and work on several projects at onceEducation:High SchoolExperience:1-4 yearsQualifications:At least 1 year customer service experience Proficient on Google Suites and MS Office SuitesQuickbooks experience a plusType 50+ WPM Apply today at www.spherion.com or text the word "JOBS" to 828-348-0390!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Wisconsin
      • Temp to Perm
      • $16.00 - $16.40 per hour
      • 7:00 AM - 5:00 PM
      Our client partners with the Department of Health Services and assists callers with questions regarding enrollment into the State's managed care programs, Medicaid Supplemental Security Income (SSI) and BadgerCare Plus. The CSR provides support in a call center environment including choice counseling and enrollment in a Health Maintenance Organization (HMO), informing and educating members on enrollment choices and exemption/disenrollment in the State's Maintenance Management Information System (MMIS), as well as perform data entry.Responsibilities:- Provides customer service by managing customer calls, obtaining information from potential members, members, and assessing needs.- Maintains updated knowledge of the Wisconsin Medicaid programs and health plans available to members and members.- Processes enrollments, exemptions, and disenrollments by phone, mail, or other contact methods and inputs data into the State MMIS and tracks contact in internal system.- Works with a diverse population to provide general program information and answers questions about the Wisconsin Medicaid programs.- Provides information to members and members to assist them in choosing a health plan, including specific information about each health plan, such as benefits and the plan's network of providers.- Responds to calls, emails, and all other correspondence courteously, accurately, and concisely and follows approved validation procedures regarding Personal Health Information and Personally Identifiable Information.- Reports any issues of concern and/or problems to the Call Center Supervisor.- Follows policies and procedures without deviation.- Evaluates information received through a phone contact, asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided.Working hours: 7:00 AM - 5:00 PMSkills:- Effective communication skills- Computer proficiency- Ability to type and document appropriate events- Customer service oriented- Ability to maintain compassionate and pleasant tone over the phone- Detail orientedEducation:High SchoolExperience:1-4 yearsQualifications:- Must have a high school diploma, GED, or equivalent certification- Ideally 2 years experience in a customer service setting or office setting - Provide compassionate and patient customer service to members - Must be able to type 30 wpm (testing required) Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Our client partners with the Department of Health Services and assists callers with questions regarding enrollment into the State's managed care programs, Medicaid Supplemental Security Income (SSI) and BadgerCare Plus. The CSR provides support in a call center environment including choice counseling and enrollment in a Health Maintenance Organization (HMO), informing and educating members on enrollment choices and exemption/disenrollment in the State's Maintenance Management Information System (MMIS), as well as perform data entry.Responsibilities:- Provides customer service by managing customer calls, obtaining information from potential members, members, and assessing needs.- Maintains updated knowledge of the Wisconsin Medicaid programs and health plans available to members and members.- Processes enrollments, exemptions, and disenrollments by phone, mail, or other contact methods and inputs data into the State MMIS and tracks contact in internal system.- Works with a diverse population to provide general program information and answers questions about the Wisconsin Medicaid programs.- Provides information to members and members to assist them in choosing a health plan, including specific information about each health plan, such as benefits and the plan's network of providers.- Responds to calls, emails, and all other correspondence courteously, accurately, and concisely and follows approved validation procedures regarding Personal Health Information and Personally Identifiable Information.- Reports any issues of concern and/or problems to the Call Center Supervisor.- Follows policies and procedures without deviation.- Evaluates information received through a phone contact, asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided.Working hours: 7:00 AM - 5:00 PMSkills:- Effective communication skills- Computer proficiency- Ability to type and document appropriate events- Customer service oriented- Ability to maintain compassionate and pleasant tone over the phone- Detail orientedEducation:High SchoolExperience:1-4 yearsQualifications:- Must have a high school diploma, GED, or equivalent certification- Ideally 2 years experience in a customer service setting or office setting - Provide compassionate and patient customer service to members - Must be able to type 30 wpm (testing required) Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Ellenton, Florida
      • Temp to Perm
      • $14.00 - $15.00 per hour
      • 8:00 AM - 5:00 PM
      This position is responsible for assisting our internal and external customers with product questions and concerns while maintaining a high level of customer service.Positions require working 12pm-9pm and one weekend day per week.Responsibilities:-Processing orders-Keying data into PC systems -Scheduling duties for shipments -Using telephones to contact customers and vendors. -Route calls to appropriate other Depts. in business. -Be accurate and a solid multi-tasker!Working hours: 8:00 AM - 5:00 PMSkills:MS Excel and PC skills. Alphanumeric data entry skills. Ability to handle calls, call routing and keying simultaneously. Able to work cohesively in a small department / call center.Education:High SchoolExperience:1-4 yearsQualifications:High school diplomaMinimum of 2 years of call center based experience. Logistics coordination background extremely helpful. Solid PC and MSExcel skills. Please apply today! Don't miss out.Spherion_gtwb_sarasotaSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      This position is responsible for assisting our internal and external customers with product questions and concerns while maintaining a high level of customer service.Positions require working 12pm-9pm and one weekend day per week.Responsibilities:-Processing orders-Keying data into PC systems -Scheduling duties for shipments -Using telephones to contact customers and vendors. -Route calls to appropriate other Depts. in business. -Be accurate and a solid multi-tasker!Working hours: 8:00 AM - 5:00 PMSkills:MS Excel and PC skills. Alphanumeric data entry skills. Ability to handle calls, call routing and keying simultaneously. Able to work cohesively in a small department / call center.Education:High SchoolExperience:1-4 yearsQualifications:High school diplomaMinimum of 2 years of call center based experience. Logistics coordination background extremely helpful. Solid PC and MSExcel skills. Please apply today! Don't miss out.Spherion_gtwb_sarasotaSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Columbus, Georgia
      • Temp to Perm
      • $15.50 - $16.00 per hour
      • 8:00 AM - 11:00 PM
      Spherion Staffing is currently seeking dynamic, energetic Call Center Representatives to join a reputable insurance company. This is a temporary opportunity with potential for permanent hire after 6 months. This position will begin in a remote model but may transition into on-site in Midland, GA.Responsibilities:Responsible for completing training program.Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutionsOperates a PC/image station to obtain and extract information; documents information, activities and changes in the databaseThoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.Working hours: 8:00 AM - 11:00 PMSkills:Impeccable Customer Service SkillsTelephone EtiquetteAttention to DetailConflict Resolution40 WPMEducation:High SchoolExperience:1-4 yearsQualifications:Must have a minimum of 2 years consecutive experience within the same employer HS Diploma or equivalentMust pass the appropriate pre-employment assessmentMust pass background and drug screenOpen evening availability is a PLUS! All interested candidates are encouraged to apply at www.Spherion.com.PLEASE NO PHONE CALLS. Applications will be processed in the order in which they were received.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is currently seeking dynamic, energetic Call Center Representatives to join a reputable insurance company. This is a temporary opportunity with potential for permanent hire after 6 months. This position will begin in a remote model but may transition into on-site in Midland, GA.Responsibilities:Responsible for completing training program.Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutionsOperates a PC/image station to obtain and extract information; documents information, activities and changes in the databaseThoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.Working hours: 8:00 AM - 11:00 PMSkills:Impeccable Customer Service SkillsTelephone EtiquetteAttention to DetailConflict Resolution40 WPMEducation:High SchoolExperience:1-4 yearsQualifications:Must have a minimum of 2 years consecutive experience within the same employer HS Diploma or equivalentMust pass the appropriate pre-employment assessmentMust pass background and drug screenOpen evening availability is a PLUS! All interested candidates are encouraged to apply at www.Spherion.com.PLEASE NO PHONE CALLS. Applications will be processed in the order in which they were received.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • West Columbia, South Carolina
      • Temp to Perm
      • $16.00 per hour
      • 8:00 AM - 5:00 AM
      Spherion is partnering with a premier Lexington County-based employer in search of a Customer Service Specialist. This is a TEMP TO HIRE role that offers the opportunity to join a well-established, stable organization with a reputation as one of the best employers in the area, as well as competitive pay, great company culture, and a close-knit, supportive team. If this sounds like a position that would interest you, apply today for immediate considerations!Responsibilities:- Handle customer calls and email inquiries- Process new orders based on customer request, including checking prices and verifying product availability- Troubleshoot customer problems- Some upselling of products and servicesWorking hours: 8:00 AM - 5:00 AMSkills:- Excellent written and verbal communication skills, friendly, service-oriented phone presence- Able to work well in a fast-paced, goal-oriented environment- Able to learn technical terminology- Strong organizational skills, ability to multi-taskEducation:High SchoolExperience:1-4 yearsQualifications:- High School diploma required- Prior experience in a high-volume customer service environment Apply today for IMMEDIATE considerationSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is partnering with a premier Lexington County-based employer in search of a Customer Service Specialist. This is a TEMP TO HIRE role that offers the opportunity to join a well-established, stable organization with a reputation as one of the best employers in the area, as well as competitive pay, great company culture, and a close-knit, supportive team. If this sounds like a position that would interest you, apply today for immediate considerations!Responsibilities:- Handle customer calls and email inquiries- Process new orders based on customer request, including checking prices and verifying product availability- Troubleshoot customer problems- Some upselling of products and servicesWorking hours: 8:00 AM - 5:00 AMSkills:- Excellent written and verbal communication skills, friendly, service-oriented phone presence- Able to work well in a fast-paced, goal-oriented environment- Able to learn technical terminology- Strong organizational skills, ability to multi-taskEducation:High SchoolExperience:1-4 yearsQualifications:- High School diploma required- Prior experience in a high-volume customer service environment Apply today for IMMEDIATE considerationSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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