As a Quality Assurance Agent, you will work with an employer who values their employees & spends the time to train new hires, setting you up for success. The Quality Assurance Agent role is focused on completing the daily functions required to support the Quality Assurance function of the Contact Center by completing the list of job duties provided below or as assigned.
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*They also support second chance programs and have available opportunities for second chance employees in need of a new start!
Working with a company with an inclusive culture, where growth is encouraged. We currently have openings for individuals who are detail oriented, have great listening skills, and excellent oral, written and interpersonal communication skills.
This company offers perks and benefits for a Quality Assurance Agent but instead of going into detail, we provided a quote from a current employee about the job, the company, and their experience.
Perry Newton: "I have truly enjoyed my time working at the Call Center. My manager is really great and encouraging. Spherion helped me reclaim my life! THANK YOU!"
Perks and Benefits
Flexible Shifts available Monday-Friday 7:00am-6:00pm and part time hours available
Comprehensive benefits package including: medical & dental insurance.
401k retirement plan.
Paid PTO and a company culture that encourages you to use your PTO
Hourly rate starts at $16.00 /hourly
Responsibilities:
Essential Job Function
Participates in design of call/e-mail monitoring formats and quality standards.
Participates in pro-active analysis of memberships, products and/or patterns.
Uses a quality monitoring data management system to compile and track performance at team and individual level.
Participates in customer and client listening programs to identify customer needs and expectations.
Provides actionable data to various internal support groups as needed.
Coordinates and facilitates call calibration sessions for call center staff on Supervisor request.
Working hours: 7:00 AM - 6:00 PM (Various Shifts Available)
Skills:
Education:
Specific educational levels is not a requirement for our Quality Assurance Agent Positions.
Bilingual (Spanish) Speakers are a plus and will be provided a higher starting pay.
Education:
High School
Experience:
0-1 years
Qualifications:
Three years of call center customer care experience, preferably in a membership/client environment.
At least one year of call monitoring experience.
Excellent oral, written and interpersonal communication skills.
Exceptional listening and analytical skills.
Intermediate level of knowledge/expertise of PC software (Word and Excel).
Knowledge of customer care processes and techniques, both inbound and outbound.
Phone education, soft skills, call protocol essential.
Demonstrated ability to work well in a team environment.
Dedication to providing exceptional customer service.
Product and system knowledge major plus!
If you or anyone you know are interested in hearing more about this opportunity or maybe an opportunity similar to this, do not hesitate to give us a call directly at 720.812.5529 or email Jacquelinesusman@spherion.com.
We gladly pay for great referrals with Quality Assurance experience, who we place in this position.
Apply today at www.spherion.com/apply/75806
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Spherion's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Spherion representative for more information.