Fantastic career opportunity with a local Non-Profit Healthcare Organization in Northern Virginia. We offer benefits and a positive work environment.Responsible for the overall coordination of patient care for designated team. Supports clinical services to optimize and provide current medical information, and supports the providers and nursing staff to enable them to better perform their duties. Serves as a customer service liaison and will be critical in maintaining a positive, supportive relationship with the individual patient, staff and the larger community. Dependability, reliability and timeliness are critical to this position.Responsibilities:Specific Responsibilities are as follows: 1. Schedules patient appointments in coordination with provider and nurse. 2. Schedules and tracks specialty and lab referrals as order by the provider. 3. Answers and dispatches provider line calls as per Healthworks provider line protocol. 4. Arranges transportation for the patient as needed. 5. Responsible for distributing, scanning and collecting incoming and outgoing mail for assigned providers. 6. Scans all patient related paper documents into patient electronic medical records daily. 7. Empties the fax inbox and attach documents to patient electronic medical records daily. 8. Verifies that all patients medical records are received according to the terms specified in the Medical Record Release Protocol. Obtains any records that are needed from other medical offices, hospitals, or specialists. 9. Requests/provides documents per physician request. 10. Responsible for processing, scheduling and coordinating all pre-operative appointments in a timely manner. 11. Responsible for obtaining referral prior authorizations from insurance companies. 12. Functions as a patient advocate. Is proactive in addressing patient needs and trouble shooting patient concerns. 13. Strives for excellence in customer service. Consistently demonstrates cultural competence and sensitivity. 14. Willingness to be cross-trained and work as needed in other positions such as patient registration, reception, etc. 15. Uses professional knowledge to promote good judgment, decision making, and casework skills. The ability to independently process complex cases efficiently and correctly as required. 16. Other duties that may be assigned by management that will benefit the quality of care and safety of the patient. Job responsibilities may vary from those listed above due to the demands of the work environment. If these additional responsibilities are significant and long-term, then a new job description will be provided.Working hours: 8:00 AM - 5:00 AM (Various Shifts Available)Skills:MUST BE FLUENT IN SPANISH AND ENGLISHEducation:AssociateExperience:1-4 yearsQualifications:Qualifications/Requirements: High School education or completion of GED. Associates Degree preferred. Two (2) years work experience in customer relations and office management, preferably in a health care setting required. Excellent computer skills. Demonstrates cultural competence. The individual needs to enjoy working with people and solving problems to ensure that clients and patients are satisfied with the delivery of services. Fluency in English and Spanish is required. All staff is expected to function within a collaborative team practice model, supporting the efforts of the other employees. Apply now online or send your resume to email@example.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.